Customer Support Specialist

hace 5 días

Desde casa, México Scalesource A tiempo completo

**Customer Support Specialist - Full-Time (Flexible Schedule, Evenings & Weekends Required)**
**Location**: Remote
**Salary**: $1,200/month
**Schedule**: Full-Time | 40 hours/week | 4 x 10-hour shifts | 3 days off (Rotating)

**About Us**
Bungii is a fast-growing, problem-solving company that’s transforming the way big and bulky items get moved. We’re bold, relentless, and focused on growth—both for our business and our people. If you’re looking for a company where you can make a real impact, this is it.

**About the Role**
We’re hiring a **Customer Support Specialist** to join our real-time operations team. You’ll help manage live deliveries, support customers and drivers through our platform, and solve problems as they happen.

**Important Schedule Information**
This position requires flexibility. You will work:

- **Four 10-hour shifts per week**:

- **Three days off per week**:

- **Shifts vary and rotate across all 7 days**:

- **Evening, weekend, and early morning availability is required**:

- Days off may change weekly based on team needs

If you’re looking for a consistent 9-5 schedule, this isn’t the role. But if you thrive on variety and love having 3 days off each week, this could be a perfect fit

**What You’ll Do**
- Monitor and support active deliveries in real time
- Resolve delivery issues quickly and professionally
- Help schedule new deliveries and coordinate times with customers
- Enter data into our Transportation Management System (TMS)
- Offer driver incentives based on strategy and budget

**What We’re Looking For**
- 1+ year in a fast-paced support or operations environment
- Excellent multitasking and organizational skills
- Strong written and verbal communication
- Calm under pressure and quick to find solutions
- High attention to detail
- Tech-savvy and comfortable navigating multiple systems
- Able to work evenings, weekends, and a rotating schedule

**Why Bungii?**
- Work with a close-knit, mission-driven team
- Flexible schedule with 3 days off per week
- Opportunities for growth as the company scales
- Be part of a company that values curiosity, resilience, and teamwork

**Ready to apply?**
If you’re adaptable, proactive, and excited about solving problems in real time—we want to hear from you.

Pay: $24,000.00 per month

Application Question(s):

- Are you interested in working 4 day, 10 hour shifts and having 3 days off per week?
- Can you work weekends and evenings, if necessary?

**Language**:

- English (required)

Work Location: Remote

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