Quality Analyst

**Who we are and what we do**Deel is a global team that helps businesses hire anyone, anywhere, easily. Deel consists of more than two thousand self-driven individuals spanning over 100 countries. Our unified yet diverse culture keeps us continually learning and innovating the Deel platform and our products for customers.Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the success of Deel’s platform. We deliver the best products and platform features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.**Why should you be part of Deel's success story?**We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.After our successful Series D in 2021, we raised another $50M last year, doubling our valuation to $12B.There’s never been a more exciting time to join Deel — the market leader in international payroll and compliance.**Responsibilities**:- Responsible for completing daily/weekly/monthly Quality Control checks by assessing if work was done in line with existing procedures- Identifying and analyzing issues and helping to implement improvements on procedural and process level- Testing and strengthening current quality controls- Managing workload independently and efficiently within SLAs and agreed deadlines- Cooperating closely with other company units during the case investigation- Providing feedback to agents and identifying root cause analyses for the errors- Providing refresher sessions and trainings- Providing high quality service to internal stakeholders and customers- Prioritizing work accurately under pressure to meet specific reporting deadlines- Escalating issues to the internal teams as required- Learning new processes and rules quickly, and being adaptable to meet the needs of the business- Identifying potential process or product gaps and supporting the business operations in streamlining processes on a global level**Requirements**:- 2+ years of experience in Customer Service or KYC/Onboarding and minimum 6 months in a quality role or similar- Knowledge of ID documentation and other relevant onboarding documentation- Strong attention to detail and analytical skills- Practical knowledge of Google Sheets, Forms, Slides will be a plus- Strong analytical skills- Experience using JIRA, Zendesk, Intercom or other ticketing tools is a plus- You can balance attention to detail with swift execution and are able to stay focused when supporting multiple tasks simultaneously.- Fluent in English. Another language is a plus- Readiness to take ownership and responsibility**Total Rewards**Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.At Deel, you’ll enjoy:- Computer equipment applicable to your role- Stock grant opportunities- Additional perks and benefits based upon your employment status and country- The ability to choose where you work whether it be your home, the beach, or a WeWork**At Deel, we're an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other applicable legally protected characteristics.