Senior Customer Success Manager
hace 1 semana
Base is a Customer Lifecycle Marketing platform leading the Customer-led Growth (CLG) movement. By providing journey tracking, automation, insights, and predictions, our platform empowers companies to concentrate on their customer base, attributing growth to strategic customer activations. Trusted by top marketing teams globally, Base helps them shift from simply driving demand to directly impacting growth. Key Details Fully remote position Must have mother-tongue level English (written and spoken) Ability to work US hours is required Responsibilities Develop and maintain strong relationships with customers, acting as their trusted advisor. Guide customers in leveraging our platform to achieve their customer marketing goals and objectives. Collaborate with clients to create tailored marketing strategies and campaigns, delivering best practices and innovative solutions. Conduct regular check-ins to review progress, identify areas for improvement, and ensure maximum platform value. Offer continuous support, training, and problem‑solving assistance to customers facing technical or strategic challenges. Collect customer feedback and advocate for client needs internally, collaborating with product teams for improvements. Monitor customer health metrics, proactively addressing issues to ensure high satisfaction and retention.Partner with sales and marketing teams to identify opportunities for expansion, cross‑selling, and upselling to drive growth. Requirements Minimum 5+ years of experience in a SaaS B2B environment in customer success or a related role. Exceptional consulting and relationship‑building skills, with the ability to engage effectively and provide strategic advice. Excellent written and spoken communication skills, capable of conveying complex ideas clearly. Strong analytical skills, problem‑solving abilities, and a data‑driven mindset. Experience managing multiple client relationships and multitasking in a dynamic environment. Familiarity with customer marketing technologies, methodologies and best practices is a plus. Independent, proactive work ethic with a collaborative approach. Bachelor's degree in marketing, business, or a related field. Proficiency with MS Office; familiarity with CRM software (e.g., HubSpot) is a bonus. #J-18808-Ljbffr
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Senior Customer Success Manager
hace 1 semana
WorkFromHome, México Orum ? A tiempo completoSenior Customer Success Manager (Mexico) The Customer Success Team’s Mission: We exist to empower our customers to connect with their prospects—and each other—in a more personal, human way. We partner with customers to understand their business, proactively solve challenges, and fuel innovation and transformation using Orum. We’re here to make sure...
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Senior Customer Success Manager – Onboarding
hace 4 semanas
WorkFromHome, México Skyhigh Security A tiempo completoA leading cybersecurity firm based in Mexico City is seeking a Senior Customer Success Manager to support enterprise-level customers. You will guide product adoption and ensure customer satisfaction through strong relationship management and effective project oversight. The ideal candidate should have over 8 years of experience in customer success and...
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Senior Customer Success Manager
hace 1 semana
WorkFromHome, México Viterbit A tiempo completoOverview Join to apply for the Senior Customer Success Manager - México role at Viterbit . No empezaremos contando lo increíbles que somos. Buscamos a alguien que nos ayude a llevar nuestra misión al siguiente nivel y revolucionar el mundo del reclutamiento. Buscamos un Senior Customer Success Manager con al menos 5 años de experiencia . What will you do...
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Senior Customer Success Manager
hace 4 semanas
WorkFromHome, México Skyhigh Security A tiempo completoMexico City, Distrito Federal, MexicoJob ID: JR Senior Customer Success Manager About Skyhigh Security: Skyhigh Security is a dynamic, fast-paced, cloud company that is a leader in the security industry. Our mission is to protect the world’s data, and because of this, we live and breathe security. We value learning at our core, underpinned by openness and...
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Customer Success Manager
hace 2 semanas
WorkFromHome, México TITAN A tiempo completoCustomer Success Manager – TITAN Join TITAN , a no-code, fast‑paced startup in the Salesforce ecosystem, as a Customer Success Manager in North America. As a Customer Success Manager , you will manage client onboarding, expansions, and renewals while leveraging technical expertise with a strategic business mindset to build strong customer relationships...
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Customer Success Manager
hace 3 días
WorkFromHome, México EFEX A tiempo completoDescripción del trabajo Sobre EFEX EFEX es una fintech enfocada en ofrecer soluciones de pagos internacionales y gestión de divisas para empresas en crecimiento en Latinoamérica. Nuestro propósito es simplificar la experiencia de las empresas al enviar, recibir y administrar pagos globales, integrando tecnología, cumplimiento regulatorio y atención...
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Senior Customer Success Manager – SaaS/HR
hace 2 semanas
WorkFromHome, México Viterbit A tiempo completoUna empresa innovadora en reclutamiento busca un Senior Customer Success Manager en Veracruz, con al menos 5 años de experiencia. Buscamos a alguien que pueda ser el contacto clave para clientes, ayudándoles a alcanzar sus objetivos y ofreciendo un soporte excepcional. Se valoran habilidades analíticas, comunicación efectiva y un enfoque al cliente. El...
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Remote Customer Success Manager
hace 3 días
WorkFromHome, México EFEX A tiempo completoUna fintech en crecimiento busca un Customer Success Manager responsable de asegurar la activación y retención de clientes. El candidato ideal tendrá más de 2 años de experiencia en Customer Success, habilidades en HubSpot y una comunicación efectiva en español e inglés. Este rol ofrece un salario competitivo y la oportunidad de crecer a CSM Senior,...
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Remote Senior Customer Success Manager
hace 3 días
WorkFromHome, México Jobgether A tiempo completoA technology firm is looking for a Senior Customer Success Manager to drive customer engagement and product adoption in the Nordics Region. This remote role requires 5+ years in Customer Success with B2B SaaS or AI/ML products. The ideal candidate will analyze product usage, drive renewals, and collaborate with cross-functional teams to enhance client...
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Senior Customer Success Manager
hace 2 semanas
WorkFromHome, México Parsable Inc A tiempo completoParsable improves the lives and experiences of frontline industrial workers by connecting them to the people, information, systems and machines needed to do their best work. Companies like Heineken, Grupo Bimbo, Suntory, LafargeHolcim and Corteva Agriscience rely on Parsable’s mobile-first platform, Connected Worker®, to empower their workers with modern...
