Director, Program Management

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build, and deliver innovative products that improve the world. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but dont meet every bullet point we encourage you to apply and join us to create the extraordinary. Job Summary To support our extraordinary teams who build great products and contribute to our growth we are looking to add a Director Program Management located in Guadalajara North Campus. Reporting to the Plant Manager , responsible for developing corporate, global, and organizational policies and directing cross‑functional activities to deliver quality programs to external customers with the overall focus to ensure customer satisfaction and retention in order to generate growth for the business. What a typical day looks like: Support the program team in guiding clients by developing strategic plans, goals, timelines, and measures of success for implementing contracted Flex products and services. Act as the primary point of contact between the business and its clients. Oversee the scheduling, coordination, and implementation of contracted products and services for assigned clients. Coordinate with the client and Flex operations to determine data requirements, production schedule, and deliverables as required. Ensure effective communication of strategy as required between cross‑functional teams to ensure the project/product/service has a smooth and timely transition through all phases of documented development processes. Work with the Director and Management team with regard to coordinating team members to ensure key metrics are monitored per account and that customer satisfaction is closely monitored. Innovate and authorize projects using a broad vision and expertise in customer requirements to improve and/or extend the value proposition to existing customers, linking them more firmly to Flex. Participate in and/or support major contract negotiations. Be responsible for driving collaboration and steering business development activities to win replacement and growth business. Provide business proposal support and inputs for existing and new business. Monitor and support the program team to ensure effective use of and participation in the Quarterly Business Review process. Implement appropriate HR strategies and actions to recruit and retain a qualified and motivated workforce. Qualifications Bachelor’s degree in business, engineering, or sciences; MBA is preferred. Advanced experience in program management and/or business development at a director level. Fluent English oral and written. Management and comprehension of P&L. Solid experience in quotations and experience in the electronics manufacturing industry. Knowledge of the aerospace industry is a plus. Customer and company metrics. Excellent business skills and people‑management staff development. Passionate commercial negotiation intelligence. Negotiation with clients. Guide multiple manufacturing entities. Benefits Competitive salary Life & Medical insurance Christmas bonus Food coupons Saving fund Life insurance Job Category: Operations Required Experience Director Key Skills Nurse Management Program Management Employee Evaluation Management Experience Teaching Curriculum Development Administrative Experience Budgeting Leadership Experience Program Development Supervising Experience Addiction Counseling Employment Type Full‑Time Experience years Vacancy 1 Equal Opportunity Statement Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We’re happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email and well discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex you must complete the application process first). #J-18808-Ljbffr