Home Office Tech Support Agent

hace 3 semanas

Tijuana, México CONFIE A tiempo completo

**Join the Coolest Call Center in Tijuana**:**Confie** is a shared service center, originally from the United States, mainly in the areas of California, Nevada, and Arizona. Its clients are primarily insurance companies in the vehicle and medical sectors, each with more than 60 lines of business.**Important**:- ** This is a home-office position; however, training is conducted on-site, and you must continue residing in Tijuana, Rosarito, or Tecate afterward.**:- ** A minimum C1 level of English is required for this position.**:**Home Office Tech Support Agent - Confie Tijuana**:**Benefits**:- Competitive salary with professional growth opportunities- Comprehensive training and ongoing development- Collaborative and team-oriented work environment- Superior benefits compared to the legal requirements- Weekly pay and productivity bonuses- Rewards and recognition program- Career advancement opportunities within the company- Employee discounts on tuition with local universities- Discounts with participating local businesses- Paid training (including bonus)- Excellent location accessible via public transportation- Legal benefits- Paid vacations and vacation premium- Savings fund and voluntary savings plan- Health services institution (IMSS)- Federal Housing Credit Program (INFONAVIT/FONACOT)**Requirements**:- ** 1 - 3 years in Salesforce support or helpdesk, or customer service**:- Fluency in English and Spanish (both spoken and written)- Proficient in Windows and basic troubleshooting tools- Certified in Salesforce Associate, Experience in ticketing systems E.G. Salesforce, Servicenow, Zendesk, or Jira (Desirable)**Responsibilities**:- Provide technical support for Salesforce, troubleshooting software, hardware, and connectivity issues while ensuring customer satisfaction and meeting SLAs.- Document interactions, escalate complex issues, and ensure timely resolution.- Educate customers on product features, best practices, and stay updated on Salesforce updates.**Don't miss out on the opportunity to be part of a growing team and make a difference in customer experience

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