IT Director Contact Center Product Management
hace 2 semanas
**Director Customer Experience Platforms Product Management****Location**:- Bangalore, India- Bratislava, Slovenia- Monterrey, Mexico- Glendale, WI, USA- Aurora, CO, USA**What you will do?**The Director of Customer Experience Platforms Product Management will lead a diverse team of direct reports, indirect reports and 3rd party resources to deliver the Customer Experience of the Future for 7000+ agents and supervisors. The role will focus on the evolution of the customer journey to meet Johnson Controls strategic vision. This role is responsible for the strategy around the products that transform JCIs customer experience and user experience, and the realization of that strategy. There are three product delivery streams that flow into this domain: Contact Center ecosystem, Telecom Routing, Teams Voice. Contact Center ecosystem includes Customer Journey design/scripting, ACD/IVR, Quality Management, Workforce Management, Reporting, Analytics, Conversational AI and other capabilities.**How you will do it?**- Lead technical exploration, innovation, design and development of new features & components- Drive technical discussions; propose solutions and alternatives.- Interact with Architects and other members of the team to ensure that solution fits with overall architecture- Build strong business relationships to better understand requirements- Translate business requirements into technical requirements- Make technology understandable to non-technology stakeholders- Grow the careers of your direct reports, setting goals, understanding their personal vision and getting them the mentors and stretch assignments to achieve that vision- Drive accountability to operate within Agile DevOps methodology**What we look for?**- Experience with other Customer Experience platforms is highly advantageous- Strong presentation skills and the ability to communicate to a diverse audience is highly valued- Ability to build relationships and motivate resources who report to different managers- Ability to align to multiple projects and workstreams and organize the priorities of each
-
Technical Engineer
hace 2 semanas
Insurgentes, México Johnson Controls A tiempo completo**Contact Center Engineer (Mexico - 170)****What You will do**Are you looking for a role where you can make a different in the business & world? This role will deliver new technologies enabling our Contact Centers to saves lives!Which technologies? We support Nice CXone suite of omnichannel ACD and IVR and complementing it with Workforce Engagement, Feedback...
-
Director Ddit Us&i Product Management Medical Eng
hace 3 semanas
Insurgentes, México Novartis A tiempo completo**Summary**:This role will work with Senior Medical Leaders to define, maintain and evolve the medical IT product(s) and strategies for Medical Engagement including medical field force, medical information, CRM engagement. This work includes working with the engagement data, analytics and associated insights products. You will align the IT investments with...
-
Ejecutivo de Ventas
hace 3 semanas
San José Insurgentes, México Corporativo IMT A tiempo completo**Ejecutivo de Ventas (Especialista en Contact Center)**¿Eres un profesional apasionado por las ventas y con experiência en el sector de **Contact Center**? ¡Únete a nuestro equipo y sé parte del crecimiento de nuestra empresa!**Requisitos**:- Licenciatura en Administración de Empresas, Mercadotecnia o carrera afín.- Experiência mínima de 2 años en...
-
Supervisor Program Management Float
hace 2 semanas
Insurgentes, México Novartis A tiempo completo**Summary**:As the Float Supervisor, you will be working under the direction of the Director, Case Manage-ment. This position is responsible for supporting the day-to-day operations of the PSC Program Man-agement teams that provides specialty end-to-end case management services for multiple brands. The individual in this role will focus on helping agents...
-
Associate Director
hace 4 semanas
Insurgentes, México Novartis A tiempo completo**Summary**:Associate Director who possesses robust communication abilities and excels in managing teams, with a solid track record in Video Conferencing space. The ideal applicant will have a minimum of 5 years managing global scale services / operations and a demonstrated proficiency in overseeing video conferencing systems.**About the Role**:**Major...
-
Sr. Spec. IT Service Management
hace 3 días
Insurgentes, México Novartis A tiempo completo**Summary**:- Specialist for operations in the given business sub -capability.**About the Role**:**Major accountabilities**:- Coordinate Service Management teams in Product Lines and Regions to execute tasks that are part of the global service management operational excellence governance.- Be the liaison for the function, on all topics related to functional...
-
Senior Supervisor Program Management Float
hace 3 semanas
Insurgentes, México Novartis A tiempo completo**Summary**:As the Float Senior Supervisor, you will be working under the direction of the Director, Case Manage-ment. This position is responsible for supporting the day-to-day operations of the PSC Program Man-agement teams that provides specialty end-to-end case management services for multiple brands. The individual in this role will focus on helping...
-
Associate Director, Implementation Lead
hace 2 semanas
Insurgentes, México Novartis A tiempo completo**Summary**: Novartis is a global company that combines medical science and digital technology to provide life-changing medicines to millions of people. We offer numerous opportunities for growth and development, including global and local cross-functional careers and a wide range of learning programs. Our strong pipeline of medicines ensures continued...
-
Associate Director, Implementation Lead
hace 2 semanas
Insurgentes, México Novartis A tiempo completo**Summary**:Novartis is a global company that combines medical science and digital technology to provide life-changing medicines to millions of people. We offer numerous opportunities for growth and development, including global and local cross-functional careers and a wide range of learning programs. Our strong pipeline of medicines ensures continued...
-
Associate Director, Implementation Lead
hace 3 semanas
Insurgentes, México Novartis A tiempo completo**Summary**:The Associate Director (AD), Implementation Lead role will report to the Director, PSC Strategy and Logistics, and will work with internal and external stakeholders to plan, lead and execute the imple-mentation of operational changes and line extensions associated with established programs at the Patient Support Center. This role will be an...