Service Coordinator

hace 4 semanas

Ciudad de México Liebherr Mexico, S. de R.L. de C.V. A tiempo completo

**Responsabilities**:- Handling of enquiries.- Technical support of customers, engineers, the service stations and of the sales department- Forwarding of service information- Assuring that safety relevant service information’s are installed/followed.- Quoting of upgrades, services and not standard solutions (like new parts without Id. No., lifting aids, etc.) including follow up and evaluation of not received orders.- Pro-active approach of services/customers support, offering of crane upgrades- Technical support of warranty and good will cases.- Arranging of service attendances in co-ordination with Customer Services Coordinator- Project controlling and co-ordination- Issuing and checking of stage invoices- Planning of engineer pool in co-ordination with Customer Services Coordinator- Preparation of project specific documentation such as method statements, risk analyses etc.- Monitoring of debtors accounts and active collection of outstanding invoices together with accounts department.- Journal duty at weekends and bank holydays- Checking and follow up of work reports- Checking and signing of hour reports- Support of commissioning jobs in the area of the service station- Working according to rules with internal software**Competences and requirements**:Competences- Signing according to signature regulations- Disposition of engineers- Generating of crane upgrade offers following the factory guidelines- Calculation and generating of work offers- Generating and editing of service orders**Requirements**:**_ 1) Education: _**Completed technical apprenticeship (mechatronic or a combination of electric, electronic, mechanic and hydraulic technologies).**_2) Experience:_**As a Service Engineer Experience with part lists, preparing quotes and order administration**_3) Special abilities, skills: _**- Demonstrated initiative to visualize, organize, manage, and complete projects in individual and group settings.- Field experience as Service Engineer- Ability to interface with all levels of staff.- Demonstrated ability to handle confidential information.- Assist the Company in any necessary duties to achieve Company goals.- Perform other related duties as assigned.- Exact and precise working- Ability to coordinate and plan service attendances- Working with a pro-active approach**_4) Foreign Languages: _**English fluent in both spoken and written.**_ 5) Location:_**- _ Mexico City_**One Passion. Many Opportunities.****La empresa**:Liebherr es una empresa tecnológica familiar que no sólo es uno de los mayores fabricantes de maquinaria de construcción del mundo, sino que también ofrece productos y servicios de alta calidad y orientados al usuario en muchos otros campos. El Grupo emplea a unas 48.000 personas en más de 140 sociedades en todos los continentes.**Ubicación**:Liebherr Mexico, S. de R.L. de C.V.German Centre - Avenida Santa Fe 170 / 2-2-02, Col. Lomas de Santa Fe1210 México CityMéxico (MX)**Contacto**:Karla Valeria Rivera Cedeno

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