Customer & Field Sales Support Lead

**Overview**- PepsiCo Global Business Services (GBS) works hand-in-hand with teams across the company to deliver, simplify and automate processes and solutions, helping everyone to work more efficiently. We provide capability excellence that enables operational excellence to fuel PepsiCo’s growth and drive competitive advantage.- The GBS team is powered by a skilled team of experienced colleagues who value collaboration and operate with a solutions-oriented mindset. As a collaborative partner, we strive to deliver the right solutions at the right time and at the right cost to solve tough business challenges.- For more information, you can enter- Now we are looking for this position:**Responsibilities****Customer & Field Sales Support Lead****Main Purpose**- As Sales Support Leader ensure that exceptional operational services are provided by his/her organization to sales employees across multiple teams and markets. These services include management of direct to store deliver shipments requests, management of business proposals within internal systems, management of external sales call schedule updates within internal systems, company asset/equipment tracking, and ensuring deliver of accurate and timely weekly and monthly reporting reporting in accordance with SLAs. Responsible to coach, lead and manage a team of ~ 10 to 12 associates. Continuously identify opportunities and implement processes to improve quality and timeliness of team output.**Qualifications****Accountabilities**- Functional Responsibilities- Head the Sales Support team and ensure efficient, effective and comprehensive support of the sales employees across multiple teams and markets- Lead and manage the Sales Support associates within his/her charge by developing a business plan that covers sales, revenue and organization costs- Enable his/her associate’s capabilities and enforce consistency in execution of key capability areas; reporting, employee info tracking, asset tracking- Ensure accurate and timely delivery of tasks- Provide on the job guidance, stewardship to the delivery teams and be personally involved in issue resolution and escalation; insure that the service catalogue for shared services is strictly adhered to- Actively conduct on-going review of operational services to drive agility and effectiveness- Ensure Sales organization stays connected with business by integrating front and back end services- Monitor and report teams’ performance to key stakeholders- Implement continued improvements and simplifications of processes, standardization of reporting and optimal use of technology- Scale-up operation in-line with business growth, both within existing scope, as well as new areas of opportunity- People Responsibilities- Manage and motivate a team of associates- Facilitate training across his/her team, as well as other support functions and groups- Set individual sales targets with the sector team, and track goals- Monitor SLAs and ensure month-end close timelines are met; develop and analyze key business drivers to provide insights to the functional head**Requirements**:- English fluency required - both written & verbal is a must- Bachelor’s/Master’s Degree in commerce/business administration / economics or related is desired- 4+ years of experience in business related area- Strong leadership capabilities- Strong technical knowledge and experience of both Management reporting and planning processes- Advanced/Proficient Computer Skills (Outlook, Word, Power Point, Excel)- Stakeholder management is a must- People leader knowledge is a must- Knowledge of Tableau, Power BI, other data reporting tools would be helpful and desired- Must have strong analytical and problem-solving skills in order to formulate effective action plans to deal with issues proactively**Thank you so much for your interest in PepsiCo