Service Support Engineer

hace 2 días

Ciudad de México OneWeb A tiempo completo

Service Support Engineer - Technical OperationsWith OneWeb, You'll Get To:- Be part of the technology revolution in Space- Accelerate your career through fast paced experiential learning and executive-level exposure- Work with razor-sharp colleagues in a company where people come first- Bring low latency broadband connectivity to remote places for the first timeWho You Are: You have general knowledge of IP, LTE and satellite communications. You're ready to roll up your sleeves and learn how the OneWeb system works in its details. You're a self-learner, ask questions and enjoy challenges. You feel comfortable with technical discussions in the presence of skilled customers. You know how to get traction, gain consensus, and communicate effectively. **You** **want to make a real difference in the world by revolutionizing technology in Space.**What You'll Do:- Coordinate technical investigations on the OneWeb system performance across a multidisciplinary team- Proactive analysis of OneWeb system performance, to identify anomalies which lead to poor performance- Enhance system and service reporting to understand and communicate user experience with internal and external stakeholders- Act as the technical escalation point for customer during complex service investigations- Focus on analyzing and mitigating early life service failures to improve customer experience- Ensure fluid communication with the various cross functional teams on technical investigations and developments- Support the User Terminals team with the release process: preparation, execution, and documentation- Keep automation at the forefront of all activitiesWhat It Takes:- Resilience, and multitasking capabilities- MS or equal in Telecommunications or similar- 5 years in operational domain- Demonstrated experience in customer support- Excellent verbal and written communication skills- Experience with:- PowerBI, Python- Dataminer or similar Network Monitoring System- User Terminal support (VSAT, Mobile, etc..)What We'd Love:- Data analytics skills- Experience with radio link layerWhere You'll Be: Mexico. Flexible remote working policy. This role includes on-call rotation and occasional traveling.

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