Service Support Engineer

hace 3 semanas

Ciudad de México OneWeb A tiempo completo

Service Support Engineer - Technical OperationsWith OneWeb, You'll Get To:- Be part of the technology revolution in Space- Accelerate your career through fast paced experiential learning and executive-level exposure- Work with razor-sharp colleagues in a company where people come first- Bring low latency broadband connectivity to remote places for the first timeWho You Are: You have general knowledge of IP, LTE and satellite communications. You're ready to roll up your sleeves and learn how the OneWeb system works in its details. You're a self-learner, ask questions and enjoy challenges. You feel comfortable with technical discussions in the presence of skilled customers. You know how to get traction, gain consensus, and communicate effectively. **You** **want to make a real difference in the world by revolutionizing technology in Space.**What You'll Do:- Coordinate technical investigations on the OneWeb system performance across a multidisciplinary team- Proactive analysis of OneWeb system performance, to identify anomalies which lead to poor performance- Enhance system and service reporting to understand and communicate user experience with internal and external stakeholders- Act as the technical escalation point for customer during complex service investigations- Focus on analyzing and mitigating early life service failures to improve customer experience- Ensure fluid communication with the various cross functional teams on technical investigations and developments- Support the User Terminals team with the release process: preparation, execution, and documentation- Keep automation at the forefront of all activitiesWhat It Takes:- Resilience, and multitasking capabilities- MS or equal in Telecommunications or similar- 5 years in operational domain- Demonstrated experience in customer support- Excellent verbal and written communication skills- Experience with:- PowerBI, Python- Dataminer or similar Network Monitoring System- User Terminal support (VSAT, Mobile, etc..)What We'd Love:- Data analytics skills- Experience with radio link layerWhere You'll Be: Mexico. Flexible remote working policy. This role includes on-call rotation and occasional traveling.

  • Service Engineer

    hace 6 días

    Ciudad de México ABB A tiempo completo

    **Service Engineer**:** Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking...

  • Service Engineer

    hace 4 días

    Ciudad de México ABB A tiempo completo

    **Service Engineer**:**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on...

  • Mexico Technical Service Engineer

    hace 1 semana

    Ciudad de México Growatt New Energy A tiempo completo

    Job Title: Mexico Technical Service Engineer Job Responsibilities: 1. Provide remote technical support to distributors and installers in Mexico, and offer on-site support when necessary. 2. Repair inverters, diagnose faults, and organize after-sales service data. 3. Guide and support installers in the installation, monitoring, and later operation and...

  • Technical Support Engineer

    hace 2 días

    Ciudad de México, Ciudad de México Utimaco SA DE CV A tiempo completo

    Technical Support Engineer ABOUT UTIMACOUtimaco is a worldwide supplier of professional cyber-security solutions and is based in Aachen, Germany. Since 1983, Utimaco develops hardware security modules and compliance solutions for telecommunication provider regulations. Utimaco is a world-market leader in both segments. Customers and parters of Utimaco in all...

  • Service Engineer

    hace 2 semanas

    Ciudad de México ABB A tiempo completo

    **Service Engineer**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking...

  • Customer Support Service Engineer

    hace 4 semanas

    Ciudad de México Orange Business Services A tiempo completo

    **The following position is offered via our affiliate Viacess-Orca. Viacess-Orca is a subsidary of Orange.**Within the Operations and Services department for Viaccess-Orca, and reporting to Customer Services Department, the Technical Customer Support Engineer (TCSE):- Provides all daily professional services through technical Customer support on any...

  • Support Engineer

    hace 4 días

    Ciudad de México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    2+ years industry experience in programming and/or technical support roles- Experience with ticket monitoring and troubleshooting/debugging technical systemsGood storytelling starts with great listening. At Audible, that means each role and every project has our audience in mind. Because the same people who design, develop, and deploy our products also...

  • Support Engineer

    hace 1 semana

    Ciudad de México Audible A tiempo completo

    Good storytelling starts with great listening. At Audible, that means each role and every project has our audience in mind. Because the same people who design, develop, and deploy our products also happen to use them. To us, that speaks volumes. ABOUT THIS ROLE Audible is looking for a dynamic and motivated Support Engineer to join a growing team. If you...

  • Support Engineer

    hace 6 días

    Ciudad de México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    2+ years industry experience in programming and/or technical support roles - Experience with ticket monitoring and troubleshooting/debugging technical systems Good storytelling starts with great listening. At Audible, that means each role and every project has our audience in mind. Because the same people who design, develop, and deploy our products also...

  • Support Engineer

    hace 1 semana

    Ciudad de México Audible A tiempo completo

    Good storytelling starts with great listening. At Audible, that means each role and every project has our audience in mind. Because the same people who design, develop, and deploy our products also happen to use them. To us, that speaks volumes.ABOUT THIS ROLEAudible is looking for a dynamic and motivated Support Engineer to join a growing team. If you are...