Business Operations

**Business Operations & Planning Consultant**Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? If yes, we are looking for youTo provide the Corporates Professional Services business with the processes, reporting, tools and employee experience they need to do their jobs. The Business Operations Consultant will successfully run operations processes and reporting, while driving process improvement efforts across the business unit to achieve significant financial, operational, customer satisfaction, and/or employee satisfaction impact.The members of our Project & Operations Management team are professionals from diverse backgrounds who have built their careers by fostering leading practices in professional services both through client-facing delivery, as well as business transformation and innovation - constantly working to enhance the future of services-related processes and technology in an age where business interests are increasingly taking on more complex and global dimensions.**About the Role**In this opportunity as a Business Operations & Planning Consultant, you will be responsible to:- Independently develop, deliver, and continuously enhance comprehensive operational reports (historical, real-time, and forecast), providing actionable insights and data-driven recommendations to business leaders.- Build out trend analysis for operational and revenue reporting- Conduct analysis of operational KPIs, proactively identifying business risks and opportunities, evaluating performance trends, and supporting process optimization initiatives across the organization.- Collaborate with global counterparts to ensure consistency, alignment, and efficiency in daily business operations, acting as a primary point of contact for operational reporting needs.- Identify, propose, and implement initiatives to drive operational excellence and improved business performance across all customer segments and within the broader Professional Services organization.- Demonstrate creativity and initiative by providing feedback and suggestions to enhance operational reporting, analytics, and business processes.- Produce, review, and maintain high-quality operational documentation and communications, ensuring accuracy and clarity.- Participate in and occasionally lead special projects or cross-functional initiatives that are critical to the Project and Operations Management (POM) business enhancements.- Actively engage in Operations conversations, tools, and resources, ensuring timely and relevant input into key discussions and initiatives**About You**You’re a fit for the role if your background includes:- 3-5 years of experience- Exhibit strong oral and written communication skills, delivering complex information and analysis effectively to both technical and non-technical stakeholders.- Technology expertise on multiple tools with a key ability to learn new technologies quickly- Advanced working knowledge of Microsoft Office tools (Word, Excel PowerPoint and Power BI)- Experience in Financial Reporting- Intermediate to Expert knowledge of O365 and Power Platforms- Strong interpersonal and presentation skillsLI-FZ1**What’s in it For You?**- **Hybrid Work Model**: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.- **Flexibility & Work-Life Balance**: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.- **Career Development and Growth**: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.- **Industry Competitive Benefits**: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.- **Culture**: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.- **Social Impact**: Make an impact in your community with our Social Impact Institute. We offer employees two paid v