WFM Enablement Specialist

Location: Can be on site / Hybrid / Remote Department: Workforce Management Support Services Group is a leading U.S.-based global provider of high-touch omnichannel outsource contact center solutions. Founded in 1998, our award-winning customer experience (CX) solutions have created exceptional outcomes for more than 50 of the world’s top brands and their customers. We are an ambitious team of game changers who thrive on solving complex problems. Position Summary The WFM Enablement Specialist ensures the reliability, scalability, and continuous improvement of workforce optimization and contact center platforms. This role administers WFO systems, builds and maintains automations and integrations, delivers tool-driven insights, and partners with Operations, IT, Compliance, and vendors to translate business needs into stable, compliant, and efficient technical solutions. Key Responsibilities WFO Platform Administration Optimize WFO systems and modules (scheduling, intraday, adherence, forecasting). Maintain release and change control, coordinate patching, upgrades, and vendor roadmaps. Automation and Integrations Design, build, test, deploy, and maintain automations and ETL processes that reduce manual effort and eliminate error prone tasks. Help Create and sustain API integrations between WFO tools, #J-18808-Ljbffr