Technical Product Manager, Loyalty

About the Job We are looking for an experienced Technical Product Manager who loves retail and has a passion for delivering best-in-class experiences for consumers. Drive the strategic vision for Consumer Loyalty as a globally scalable platform, developing the next stage of the loyalty ecosystem into a cohesive, consumer-focused value proposition. Build alignment across a wide group of stakeholders in support of your vision. Levi Strauss & Co. is hiring for its Digital and Technology Engineering team. The role involves designing and developing user-facing applications to enhance the DTC experience. This full stack engineering role requires strong expertise in front end, backend and DevOps engineering, with the flexibility to work hands-on or manage projects with external vendors. The ideal candidate is technically skilled, adaptable, and experienced in delivering high-quality applications. Responsibilities Build relationships with external partners and vendors to support our vision and roadmaps, including managing the selection of solutions via the RFP process. Partner with Commercial, Product and Engineering teams in translating commercial goals and the platform vision into a well-sequenced, global roadmap. Balance foundational needs and specific use cases. Identify opportunities, partner to identify ROI, and prioritize and negotiate initiatives to develop a roadmap that delivers on the vision and strategy. Ensure the roadmap includes technical health and scalability. Ensure the roadmap accounts for and integrates dependencies across functions. Work closely with engineering teams to design, implement, and optimize Loyalty APIs and flows. Ensure our Loyalty platform follows best practices for security, performance, compliance (GDPR, CCPA, PCI-DSS, SOC 2), and resilience. Help define and influence the system design and domain model across consumer profile, loyalty, order management and third-party authentication provider. Build high-trust, mutually collaborative relationships to drive results and align resources with priorities. Provide strategic advice on how to respond to stakeholders’ business challenges. Coordinate with LS&CO Privacy team for consumer privacy compliance. Work with UX and customer experience teams to optimize login and sign-up experiences, reducing friction while maintaining security. Collaborate with external vendors and third-party Loyalty solutions to evaluate and integrate capabilities. Represent the team in reviews with partners and senior leaders to align resources and prioritization for value delivery. Establish a consistent prioritization process that communicates the Consumer Loyalty roadmap, objectives, and decisions across stakeholders. Ground the solution vision in data: draw insights from metrics and data sets to iterate and forecast impact. Act as the solution evangelist to demonstrate commercial impact and value with a data-driven narrative. Track value delivered, platform adoption, performance, and execution against the roadmap and adjust next steps as needed. Drive adherence to standard TPM ways of working, lead the end-to-end platform lifecycle, and benchmark capabilities against industry trends. Translate technical product strategy into detailed requirements and prototypes with engineering and architecture teams. Define OKRs and prioritize activities based on forecasted impact. Act as an agent of change, challenging the status quo and embracing new methodologies for better outcomes. Qualifications 5+ years of experience as a technical product manager. Subject matter expertise in consumer loyalty and its implementation at a global retail scale, with expertise in consumer privacy compliance and best practices. Ability to flex between commercial and technical topics, guiding priorities and value across streams. Demonstrated ability to discuss technical concepts, manage trade-offs, and evaluate new ideas with partners. Strong analytical and quantitative skills; ability to use data and metrics to back up recommendations and drive action. Experience leading cross-functional teams to deliver products and projects. Strong presentation and communication skills for audiences at all levels, from product teams to executives. Location Mexico, D.F., Mexico Employment type Full-time Seniority level Mid-Senior level About LS&CO Current LS&Co Employees, apply via your Workday account. #J-18808-Ljbffr