Data Operations Lead, Go-to-market

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that’s work worth doing.**Data Operations Lead, Go-To-Market (GTM) Planning & Insights****Why we have a role**:The Qualtrics GTM Planning & Insights team is looking for a senior data systems focused leader to grow our CDMX data operations/quality team and maintain an exceptional level of data quality within our go-to-market data sources. This role is essential to enabling our go-to-market operations and surfacing valuable insights to our field teams.**Things you'll do**:- Oversee maintenance of critical data sources, pipelines, mappings, and logic used by global go-to-market teams for the purposes of sales, customer success, and marketing operations. Create and update complex data queries, views, and reports.- Establish processes to govern and improve data quality/accuracy/integrity. Proactively identify/flag/resolve issues. Conduct reporting and RCA on data quality.- Manage stakeholder relationships and understand a complex set of policies to work effectively with global teams- Manage a team of analysts handling a high volume of projects and ticket-based requests**How you’ll grow**:- Opportunity to build a team from the ground up, including hiring/developing a team of analysts, creating new processes/standards from scratch, and establishing relationships with other leaders across the globe- Deepen your expertise in data management, architecture, and operations. Learn how global sales, customer success, and marketing teams operate, and improve the data/systems/insights that drive their growth- You will know you are doing an exceptional job when our data operations are running smoothly, analyst teams can reliably surface valuable insights, and global leaders trust you enough to come to you with their business pain points and ask for help.**How You’ll find success**:- Technical thought leader, with excellent problem-solving and troubleshooting skills, and an eye for scalability, quality, and detail- Natural people manager; able to coach, develop, and lead a team of analysts in a dynamic environment with wide variety of projects and inbound requests- Exemplifies ownership of data operations and quality; able to lead initiatives from discovery phase through to implementation and ongoing process management- Able to balance multiple stakeholders and priorities in a fast-paced environment, deal with ambiguity, and communicate effectively to a global audience**What We’re Looking For on Your Resume**:- Strong technical and data engineering skills- 4+ years of demonstrated experience with databases, SQL, data integration/ETL tools, and/or languages like Python- 2+ years of experience leading and developing teams of analysts- Knowledge of data management and quality practices- Demonstrated project management, process management, and stakeholder management skills- Degree from a top-tier university with an analytical focus (e.g. computer science, information systems, business analytics, STEM)**What you Should Know About this Team**GTM Planning & Insights plays a critical role in managing the operating rhythm of our global go-to-market field teams, including territory planning, quota setting, pipeline and capacity health, customer health, performance management, and customer journey analytics. If you are ready for a new high-impact challenge, we encourage you to apply.**Our Team’s Favorite Perks and Benefits**- Workspaces: We have quiet spaces to take a call or for deep thinking, and other spaces dedicated to collaboration.- Commuter Benefits: We offer a generous monthly allowance to be used for transportation and to help you commute to the office.- Wellness Reimbursement: This can be put toward wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.- Q Mentor Program: Looking to grow in your career? Get matched with a mentor inside Qualtrics to get meaningful coaching