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hace 3 semanas

Ciudad Juarez, México COFICAB A tiempo completo

Main Responsabilities:Prepares and Coordinates audits and Client VisitsComunicate the results of the audits/visitsComunicate Customer complaints to interested partiesEncourages a complaint handling meeting to investigate customer complaints and conduct an initial analysis.Comunicates the 3D report in time to the client, including defined containment actionsIt tracks customer complaints, request samples if necessary and quality analysis with additional testing to indentify root causes of nonconformity and non-detectionPrepares and comunicates the 8D report to the client on time, including root cause analysis, corrective and preventive action plans.Communicate action plans to the teams involved and track their progress and effectiveness.Updates the claims summary based on the progress of the actions.Closes the claim according to completion and validation of actionsPeriodically review (based on predefined frequency) the complaint summary with stakeholders and provide proactive and effective support to improve customer satisfaction.**Requirements**:Professional Career5 years experienced in the areaStrong attention to detail and organizationLiterate, numerate and strong communication skills; VDA complaint, MSA, APAQP, MSA, PLAN CONTROLEnglish 75% fluidTipo de puesto: Tiempo completo

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