Sales Coach

The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 8,500+ colleagues of 90 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.**Sales Coach**At Cartier, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities**MAIN PURPOSE**The Sales Coach is part of the L&D area and is in charge of enhancing the knowledge and skill development which includes High Jewelry (HJ), Fine Jewelry (FJ), HJ and FJ Watches, and Precious Objects. The Sales Coach is expected to implement & provide training and coaching on the spot to all training initiatives that are aligned to and in support of Cartier’s growth strategy. This position work with L&D Manager to help identify and address knowledge/skill gaps, to recommend, develop and facilitate the appropriate learning strategy, and to support and measure the learning transfer to on-the-job performance. The sales coach will support Cartier’s Sales Talent as coach and mentor in their sales skill development for the Omnichannel: 3 business channels that Cartier has, Retail (Internal Boutiques) External Boutiques and Retail Partners (POS Watches).- **EMBODIES BRAND IDENTITY & KNOWS SELECTIVE BEAUTY UNIVERSE**Master brand identity and knows sense of purposeMaster fundamental knowledge: products, categories, gestures, sales and serviceMaster competition, market, clients, and trends knowledge- **DRIVES BUSINESS THROUGH SERVICE & RETAIL EDUCATION**Implement service & retail education plans aligned with business prioritiesCooperates with 360° internal and external stakeholders guarantying a consistent customer experiencePilots & monitors Retail Education's Efficiency- **TRANSMIT, MEASURE & EMPOWER**Designs & implemented appropriate learning solutions for Customer ExperienceDelivers & transmits Education ContentsProvides personalized follow-up & coaching on the spotAnimates learning communities with passion- **ELEVATES CUSTOMER EXPERIENCE & SERVICE ATTITUDE**Fosters empathy and credibilityPromote and develop the boutique teams in: Knows customer profiles & transmits customer centricityIt continually elevates the skills of expert boutique teams to create memorable experiences tailored to brandspecificities under a Client Centricity framework.**KEY RESPONSIBILITIES****Key responsibility 1**:*****_LEARNING & DEVELOPMENT_**Implement and measure the training and coaching strategies in an omni channel environment to maximize sales.- Develop a deep understanding of the boutique´s team' skills and needs to set and implement short, mid, and long-term training action plans to exceed sales targets, improving the sales and service skills of the boutique teams.- Coaching on the spot: in charge and responsible for the carry out of the Sales Ceremony coaching and provide the KPI´s evaluation report.- Drive boutique performances, including but not limited to Category performances.- Train & develop the talent of Client Advisors Team by carry out Coaching on the spot.- Evaluate performance of client advisors’ teams according to KPI´s & Brand standards (Cartier Sales Ceremony)- Refresh coaching before events take place.- Identify & Exploit existing /new opportunities for Cartier in terms of training.**Key responsibility 2**:**_LEADERSHIP_**Enhance client knowledge through the Cartier Sales Ceremony to connect and engage with visitors, prospects and clients.- Train the Client advisors to improve data capture (visitors, prospects, clients).- Promote the use of clienteling and continuous education tools (ex. My clients, MyCatalog, CRM program, Retail university) in order to improve the sales and service skills.- Coaching on, program and curate exceptional experience to connect & engage with client.- Partner with corporate office to leverage the BTQ as an experience center, through Maison related animations (ex. art & Culture animations) and Client special events (both offline & online.- Identify, program and curate bespoke experiences throughout all client journeys/experience lines, including but not limited to:- Maison related animation Client special events, both offline & online.- Top class concierge & in-store hospitality services that are specific to the local market and client expectations.- New services (boutique pick up, distant sales, e-com ship from store ).- Inspire the team.- Act as an inclusive leader - ensure every team member