Service Delivery Manager Bilingual In-office
hace 8 horas
We are looking for a **Bilingual** **Service Delivery Manager****REQUIREMENTS**- Education: Degree in Systems Engineering, Communications and Electronics Engineering, Project Management, or related fields.- 3 years or more of experience as: Service Delivery Manager, Managed Services, ITIL v3/v4.- Minimum 2 years of experience in financial management.- Proven experience in managing projects related to: Data Center, Contact Center, Security, Cloud Services, Infrastructure, IT, Field Services.- Advanced knowledge of project management methodologies (Waterfall, Agile Scrum).- Proficient in Office, Excel, and Project.- Knowledge of Cisco technologies.- Experience using collaboration tools (WebEx, Teams, Google Meet).- Personnel management experience.- High ability to build strong client relationships.- Proven advanced English, capable of conducting business communications.- Availability to travel and work on weekends.- Desirable: MBA, Business Intelligence, Jira, ClickUp, Monday, Trello, project management certifications.**MAIN RESPONSIBILITIES**- Comprehensive development of the Project Plan including: timelines, task assignments, budget management, resource allocation, monitoring of different project phases.- Project follow-up using the methodology requested by the client, as well as the use of corresponding technological tools (Waterfall, Agile Scrum, Hybrid).- Execution of sessions: kickoff events (Internal/External), coordination of Multidisciplinary/Multicultural teams, logístical coordination, acting as a key element in the internal communication flow (work teams) and with the client.- Strategic execution in contract management/analysis, financial supervision, monitoring of cash flow (sold vs invoiced), budget/cost/deviation control, profit margins, income statements, billing cycle follow-up (timely and accurate), and collections tracking. Control of contract modifications, extensions, and renewals, account growth, in collaboration with the legal and commercial teams.- Monitoring of revenue control and profitability of each assigned project, ensuring alignment with the organization’s financial objectives, presenting appropriate reports to Senior Management (Internal), and creating the project documentation base.- Involvement in internal training processes related to the position, and providing Mentoring/Coaching to direct reports, participating in the professional development plan led by Operations Management.- Establish constant and direct interaction with the client (On Premise) as the primary point of contact, aiming to maintain strong relationships and ensure alignment with contractual obligations and the Client’s CORE Business objectives, delivering timely and quality service/products, and transitioning to internal support teams when applicable for Managed Services.**WE OFFER**- Monthly gross salary of 35,000 to 50,000 MXN.- Technical equipment: laptop with peripherals, electronic equipment relevant to the position.- Travel expenses covered.- Career growth and development plan.Tipo de puesto: Tiempo completoSueldo: $35,000.00 - $50,000.00 al mesPregunta(s) de postulación:- How many years of experience do you have as a Service Delivery Manager (or in a similar role)? Please specify the position and years of experience.- How many years of experience do you have in financial management? Please provide details.Lugar de trabajo: Empleo presencial
-
Service Delivery Manager Bilingual In-office
hace 8 horas
Nápoles, México Grupo Sigme A tiempo completoWe are looking for a **Bilingual** **Service Delivery Manager** **REQUIREMENTS** - Education: Degree in Systems Engineering, Communications and Electronics Engineering, Project Management, or related fields. - 3 years or more of experience as: Service Delivery Manager, Managed Services, ITIL v3/v4. - Minimum 2 years of experience in financial management. -...
-
Service Delivery Manager In-office English Required
hace 1 semana
Nápoles, México Grupo Sigme A tiempo completo**REQUIREMENTS**- Education: Bachelor’s degree in Systems Engineering, Electronics and Communications Engineering, Project Administration, or a related discipline.- At least 3 years of experience working as a Service Delivery Manager or in- Managed Services environments, with ITIL v3/v4 framework knowledge.- Minimum of 2 years in roles involving financial...
-
Service Delivery Manager
hace 2 semanas
Nápoles, México Top Capita A tiempo completoObjetivo del puestoEl **Service Delivery Manager (SDM)** será responsable de liderar proyectos, contratos, finanzas, recursos y entregables. Será el **punto de contacto principal con el cliente (On Premise)** y con los equipos internos, asegurando el cumplimiento de **SLAs, KPIs** y la satisfacción del cliente.Responsabilidades principales- Liderar...
-
Service Delivery Manager
hace 5 días
, Nápoles, CDMX, México Grupo Sigme A tiempo completoEstamos buscando un Service Delivery Manager con experienciaREQUISITOSFormación: Licenciatura en Ingeniería en Sistemas, Ingeniería en Comunicaciones y Electrónica, Administración de Proyectos o áreas afines.Más de 3 años de experiencia como: Service Delivery Manager, Managed Services, ITIL v3/v4.Mínimo 2 años de experiencia en gestión...
-
Bilingual Pm Senior
hace 4 semanas
Nápoles, México Grupo Sigme A tiempo completo**REQUIREMENTS**- Education: Bachelor’s degree in Systems Engineering, Communications and Electronics Engineering, Project Management, or related fields.- More than 3 years of experience as: Service Delivery Manager, Managed Services, ITIL v3/v4.- Minimum 2 years of experience in financial management.- English spanish bilingual - capable of having...
-
Bilingual Pm Senior
hace 2 días
Nápoles, México Grupo Sigme A tiempo completo**REQUIREMENTS** - Education: Bachelor’s degree in Systems Engineering, Communications and Electronics Engineering, Project Management, or related fields. - More than 3 years of experience as: Service Delivery Manager, Managed Services, ITIL v3/v4. - Minimum 2 years of experience in financial management. - English spanish bilingual - capable of having...
-
Bilingual PM Senior
hace 6 días
, Nápoles, CDMX, México Grupo Sigme A tiempo completoREQUIREMENTSEducation: Bachelor's degree in Systems Engineering, Communications and Electronics Engineering, Project Management, or related fields.More than 3 years of experience as: Service Delivery Manager, Managed Services, ITIL v3/v4.Minimum 2 years of experience in financial management.English spanish bilingual - capable of having techincal...
-
Sr. Mgr., Service Business
hace 2 semanas
Nápoles, México Olympus Corporation of the Americas A tiempo completo**Lugar de trabajo: MEXICO, MEXICO CITY; BRAZIL, SAO PAOLO; Santiago, Chile****Flexibilidad en el Lugar de Trabajo: Hybrid****_Durante más de 100 años, Olympus se ha centrado en hacer que la vida de las personas sea más saludable, segura y gratificante._**Vivimos cada día según nuestra filosofía, True to Life, desarrollando tecnologías médicas y...
-
Customer Service Supervisor
hace 1 semana
Nápoles, México BIGO TECHNOLOGY PTE. LTD. A tiempo completo**Fluent or Native English written and spoken (80% minimum)**: - **Open to come to the office at least 3 days per week** **Responsibilities**: - Follow up on the recruitment of official broadcasters and the management of our existing broadcasters, and have reasonable conclusions and suggestions for improving broadcaster performance - Excavate cooperative...
-
Community Manager y Ventas
hace 4 semanas
Nápoles, México HHINTEGRA RH A tiempo completo_**COMMUNITY MANAGER Y VENTAS**_- **Empresa dedicada a la Capacitación a Médicos**_- **Buscamos a una persona enfocada a resultados, con experiência**:_- _Mínimo 1 año como Community Manager y labores de venta_- _Licenciatura o carrera trunca en Marketing, Relaciones Comerciales, Administración, Comunicación, o áreas afines._- _Facilidad en el uso de...
