Credit and Collections Coordinator

hace 3 semanas

Guadalajara, México HireRight A tiempo completo

About HireRight:Overview:**Responsibilities**:- Manages of a portfolio of clients, monitor, and ensure the timely recovery of the accounts receivable (AR) according to our policies.- Analyze, review, and determine the root cause of a collection issue and build relationship with internal and external stakeholders.- Escalate on time any issues detected that impacts the collection on time.- Reports any significant past due in the AR and/or any situation that could have an impact on collections.- Provide constant update of account status.- Resolve Salesforce queue and general inbox customer inquiries.- Prioritize daily tasks and collection actions to ensure the decrease of the past due balances on assigned customers’ accounts.- Conducts balances and AR reconciliations with Customers in accordance with the corresponding credit policies.- Explain standard accounts receivable related policies and procedures to internal and external stakeholders.- Access, understand, and utilize detailed and summary level collection reports.- Perform analysis on different detail levels to present and provide explanations to top management. (aging, bad debt, top offenders)Qualifications:**Education**:- High school diploma or equivalent required- College degree preferred (Administrative)**Experience**:- 3 to 5 years in collections experience- High/proficient written and verbal communication skills in English and Chinese- Highly organized, detail-oriented, and great follow-up and follow-through skills- Solution oriented with a sense of urgency.- Intermediate knowledge in Excel- Ability to thrive in a face-paced environment with quickly changing business needs.- Ability to adhere to processes, procedures and guidelines during the execution of tasks and assignments.- Strong confidentiality standards- Customer service-related experience is an advantage.- D365 experience is an advantage.- Salesforce experience is an advantage.- Experience in Shared Service Center environment is an advantage.- Ability to work effectively in a multi-national, matrix organization.What do we offer:**Please submit resume/CV in English.****HireRight does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement fee.

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