Customer Service Logistics Manager

**The Company**Join an award-winning company recognized globally for innovation and rethinking the conventional. tna are an innovative and successful integrated packaging & processing solutions company with thousands of installed systems across 120+ countries. tna design and manufacture high-speed packaging, distribution, and process equipment for the food industry.**About the Role****tna **is looking for a **Customer Service & Logistics Manager**:- who will be responsible for providing proactive leadership and direction to the Customer Service and Logistics team, including the management of the customer ordering, inventory, and shipment processes.With our Head office based in Queretaro, Mexico, this position will be reporting directly into the Aftermarket & Service Manager, Latin America.**Key responsibilities**You will be responsible for, but not limited to:- Train, motivate, and lead the team to achieve set objectives and targets, coordinating team resources to meet or exceed customer expectations. Ensure all staff management processes are completed as per tna requirements and meet all deadlines - including but not limited to performance reviews, salary reviews, recruitment processes, etc.- Provision of accurate lead times and part availability on order confirmations based on feedback from manufacturing branches and external vendors.- Develop and implement strategies effective for ensuring timely deliveries to branches and customers.- Ensure all parts documentation are sent to Finance for timely invoicing.- Collaborate with Aftermarket Sales Manager and other involved departments to resolve escalated problems.- Follow up the logistics of warranty claims, including ensuring that parts returned as defective or under warranty are properly coded and inventoried so that tna solutions will receive credit from the manufacturer/supplier.- Manage crating and freight costs for spare parts shipments (inwards/outwards/local/international).- Track and report on spares backlog.- Responsible for inventory accuracy on an on-going basis with a calendar year-end and a fiscal year-end stock-take.- Ongoing management and analysis of spare parts inventories to maintain recommended safety stocking levels to continually improve service to our customers.- Continually monitor slow moving items and execute plans to minimize these to eliminate write-offs.- Clear and timely communication with our customers to provide proactive updates on delivery dates.- Complete required reports are completed accurately and on time including monthly KPI reporting.- Other tasks / duties as reasonably requested.**Qualification and Experience**- Qualifications in a business administration or engineering discipline are considered.- Minimum of 3 years’ experience in a supervisory role.- Superior customer service and interpersonal skills.- Proven experience to organize and maintain stock.- Exposure to the manufacturing industry (specifically food and packaging).**Desire Knowledge and Skills**- Proficient in Microsoft Word, PowerPoint, Excel and Outlook.- Sound knowledge of people management & having difficult conversations.- Knowledge of health & safety requirements of a manufacturing/stores environment, including enforcing the rules.- Knowledge of export documentation including booking freight (air & sea), letters of credits, bills of lading, packing lists, and certificates of origin.- Extensive understanding and knowledge of MRPII based enterprise systems.- Practical knowledge and understanding of purchasing, sales ordering, and invoicing processes.- Self-motivated and driven, reliant and forthcoming.- Able to multitask, be flexible and work under pressure.- Ability to develop, build and maintain strong relationships with management, co-workers, suppliers, and clients.- Bilingual preferred with English language proficiency, written and verbal.- Able to negotiate, problem solve & make decisions in line with organisational philosophies and practices.**Why work with us?- Egalitarian company structure which empowers employees and nurtures leaders.- Possible International mobility opportunities.- Professional and career development benefits and education investment.- Recognition program linked to health and lifestyle benefits.- Birthday leave.- Volunteering opportunities with the Nadia and Alf Taylor Foundation.- A company that truly values diversity.