IT Support Technician On-demand, Ciudad de México
hace 3 semanas
The position of **Deskside Technician On-demand (dispatch)** - End User Computing performs troubleshooting, repair, and preventative maintenance of end user computing equipment and peripheral equipment at corporate locations.**Essential duties for the position include, but are not limited to the following**:- Provide onsite support to Authorized Users with operational and technical support and to meet specified SLAs- Ensure that each Desktop Device is installed with the appropriate Desktop image.- Resolve incidents and problems associated with EUC equipment- Perform reactive troubleshooting to effectively identify potential incidents or problems, and attempt to eliminate them to occur in the future- Support Authorized Uses connecting or attempting to connect to corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments- Provide repair and maintenance for mobile devices- Install, upgrade and repair EUC equipment (desktops, laptops, monitors, and associated peripherals)- Provide software break/fix services and replacement of non-warranty assets for end-users- Provide network printers and scanner network connectivity, including providing network support for device configuration, for IP addressing, and direct TCP/IP output- Provide warranty and break/fix support for networked printers and scanners- Configure and support end-users on mobile computing platforms- Provide VIP support for equipment including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, direct-attached printers, local printers, scanners, wireless networking, etc- Create, change and remove printer configurations and queues based on requests and in accordance with SLAs- Provide on-site hardware support for general troubleshooting and problems for end-user computing technologies- Provide regular, accurate, and timely feedback regarding customer requirements which shall include supervising assignments and maintaining timely communication with sales, operations, and branch office personnel.- Utilize problem management database and systems to track and report on customer calls and requests.- Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate**Requirements**:- Good to have - knowledge in AD and smart hands and feet support.- Good to have - knowledge and experience of supporting MAC devices and tablets- Sound knowledge of imaging tools- Sound knowledge of data backup and recovery tools- Installing, upgrading, and migrating to Windows- Deploying Windows in large enterprises- Experience with Service management tool - ex-Service now- Should have good expertise on EUC tools, remote support tools, MS office and outlook.- Preferable to have a good understanding of Lync, VPN, and mobile device support.- Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management.Tipo de puesto: Por contratoSalario: $1,550.00 al díaHorario:- Diurno- Rotativo- Turno de 8 horasPregunta(s) de postulación:- ¿Eres residente permanente de México?Educación:- Bachillerato trunco o en curso (Deseable)Experiência:- IT support: 3 años (Obligatorio)Idioma:- Inglés (Obligatorio)Lugar de trabajo: Empleo presencial
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