Group Manager Workforce Call Center
hace 3 días
The Workforce Cap Group Mgr is accountable for management of complex/critical/large professional disciplinary areas. Leads and directs a team of professionals. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Strong commercial awareness is a necessity. Generally accountable for delivery of a full range of services to one or more businesses/ geographic regions. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication may be necessary. Accountable for the end results of an area. Exercises control over resources, policy formulation and planning. Primarily affects a sub-function. Involved in short- to medium-term planning of actions and resources for own area. Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.**Responsibilities**:- Manages multiple workforce departments or functional areas supporting large business unit (1,500+); this includes capacity planning, scheduling and forecasting.- Controls budget, policy formulation and planning. Manages complex and highly variable issues with substantial potential impact. Controls significant direct business results and provides authoritative advice regarding the operations of the business. Sets short to medium term goals.- Applies comprehensive understanding of concepts and procedures within own area and basic knowledge of other areas to resolve issues that have impact beyond own area. Evaluates subordinates' performance and makes recommendations for pay increases, hiring, terminations and other personnel actions. Ensures essential procedures are followed and contributes to defining standards.- Demonstrates an in-depth understanding of how own area integrates within the overall function to achieve objectives; requires a good understanding of the industry. Provides evaluative judgment based on analysis of factual information in complicated, unique and dynamic situations; draws on diverse range of internal and external sources.- Accountable for end results. Excellent communication skills required in order to negotiate internally, often at senior levels (across functions); may communicate with external parties.**Qualifications**:- 10+ years relevant experience- Previous experience in WFM Operations/Strategy Leadership role or senior people management role. Experience in leadership position with regional and global exposure with responsibilities spanning multi-function and cultural teams**Education**:- Bachelor’s/University degree, Master’s degree preferredThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.- **Job Family Group**:Operations - Core- **Job Family**:Workforce Capacity- **Time Type**:Full time- Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.View the **EEO Policy Statement**.View the **Pay Transparency Posting
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Ejecutivo Call Center
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Metepec, México Call Center Tel re c S.A A tiempo completobuscamos ejecutivos telefónicospuesto : call center para banco a nível nacional7 mil pesos libres + bonos desde 4 mil pesos ( sin limite) + bono de puntualidad2 turnoscontratación inmediataCapacitación pagadaTipo de puesto: Tiempo completoSueldo: $7,000.00 - $12,500.00 al mesLugar de trabajo: Empleo presencial
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Ejecutivo Call Center
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Metepec, México call center T el Rec Sa de Cv A tiempo completo_**AGENTE TELEFONICO CALL CENTER Suc Toluca**_ - OFRECEMOS:_ - Sueldo base + bonos no topados ( tu decides cuanto ganar)_ - 2 turnos a elegir_ - Prestaciones de Ley_ - Contratación Inmediata_ - Oportunidad de crecimiento a corto plazo_ - REQUISITOS:_ - Edad de 18 a 45 años_ - Bachillerato Concluido_ - Experiência _**NO **_Necesaria _**NOSOTROS TE...
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Metepec, México Citi A tiempo completoGlobal Workforce Optimization de Citi es una organización diseñada para optimizar personas, procesos y tecnología.Nuestra misión es asociarnos con las empresas de Citi a nível mundial para mejorar la experiência del cliente, aumentar los ingresos, alcanzar los objetivos de servicio y potencializar la eficiencia.Workforce Analyst 1 es responsable de...
