Workforce Cap Sr Analyst
hace 3 semanas
Workforce Management & Optimization is an organization designed to optimize people, processes and technology. Our mission is to partner with Citibanamex businesses to improve the customer experience, increase revenue, achieve service objectives and maximize efficiency.Serve as a SME throughout Business initiatives. Provide input/recommendations to the respective budget and financial impacts to the organization. Support both Site and Regional Directors by providing operational recommendations that consider both operational and financial impacts to the Business.**Responsibilities**:- Acts as an expert in an area of workforce management, utilizing that skill across multiple departments within workforce.- Serves as seasoned professional in an area or workforce management, overseeing a segment(s) of workforce management.- Recommends and implements new work procedures.- Addresses and resolves exceptional/unusual situations within Workforce Management.- Partners with the operation team(s) and other departments within workforce.- Mentors lower level analysts.**Qualifications**:- 5-8 years relevant experience- Ability to analyze and present on data trends for operational risk and efficiencies- Workforce, Collections or Contact Center experience**Education**:- Bachelor’s/University degree or equivalent experienceThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.- **Job Family Group**:Operations - Core- **Job Family**:Workforce Capacity- **Time Type**:Full time- Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.View the **EEO Policy Statement**.View the **Pay Transparency Posting
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Workforce Cap Analyst 2
hace 3 semanas
Metepec, México Citi A tiempo completoThe Workforce Cap Analyst 2 is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results,...
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Banamex - Workforce Cap Intermed Analyst - C11
hace 3 semanas
Metepec, México Citi A tiempo completo**Responsibilities**:- Supervises a medium team of support staff that operates a control desk supporting a department within the organization (typically up to 25).- Addresses and resolves exceptional/unusual situations.- Evaluates subordinates' performance and makes recommendations for pay increases, promotions, terminations, staffing etc.- Impacts the team...
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Banamex - Workforce Cap Intermed Analyst C11
hace 2 días
Metepec, México Citi A tiempo completo**Responsibilities**:- Supervises a medium team of support staff that operates a control desk supporting a department within the organization (typically up to 25).- Addresses and resolves exceptional/unusual situations.- Evaluates subordinates' performance and makes recommendations for pay increases, promotions, terminations, staffing etc.- Impacts the team...
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Workforce Cap Analyst 2
hace 3 semanas
Metepec, México Citi A tiempo completoThe Workforce Cap Analyst 2 is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results,...
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Workforce Cap Intermed Analyst
hace 2 semanas
Metepec, México Citi A tiempo completoThe Workforce Cap Intermed Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the...
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Workforce Cap Sr Analyst C12
hace 3 semanas
Metepec, México Citi A tiempo completo**Responsibilities**:- Acts as an expert in an area of workforce management, utilizing that skill across multiple departments within workforce.- Serves as seasoned professional in an area or workforce management, overseeing a segment(s) of workforce management.- Recommends and implements new work procedures.- Addresses and resolves exceptional/unusual...
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Workforce Cap Analyst Turno Nocturno
hace 2 semanas
Metepec, México Citi A tiempo completoGlobal Workforce Optimization de Citi es una organización diseñada para optimizar personas, procesos y tecnología. Nuestra misión es asociarnos con las empresas de Citi a nível mundial para mejorar la experiência del cliente, aumentar los ingresos, alcanzar los objetivos de servicio y potencializar la eficiencia. Workforce Analyst 1 es responsable de...
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Workforce Cap Analyst 2 Metepec
hace 7 días
Metepec, México Citi A tiempo completoGlobal Workforce Optimization de Citi es una organización diseñada para optimizar personas, procesos y tecnología. Nuestra misión es asociarnos con las empresas de Citi a nível mundial para mejorar la experiência del cliente, aumentar los ingresos, alcanzar los objetivos de servicio y maximizar la eficiencia.El Scheduling & Forecasting Analyst se...
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Workforce Cap Analyst 2 Metepec
hace 7 días
Metepec, México Citi A tiempo completoGlobal Workforce Optimization de Citi es una organización diseñada para optimizar personas, procesos y tecnología. Nuestra misión es asociarnos con las empresas de Citi a nível mundial para mejorar la experiência del cliente, aumentar los ingresos, alcanzar los objetivos de servicio y maximizar la eficiencia. El Scheduling & Forecasting Analyst se...
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Workforce Cap Analyst
hace 2 semanas
Metepec, México Citi A tiempo completoEl analista de capacidad de fuerza laboral 1 es un puesto profesional en capacitación. Requiere amplio conocimiento del rango de procesos, procedimientos y sistemas que se utilizan en las tareas asignadas y una comprensión básica de los conceptos y principios subyacentes en los cuales se basa el trabajo. Debe tener una buena comprensión del modo en que...
