Program Administrator Mexico
hace 3 semanas
The Givex **Program Administration & Control (PAC)** Team is responsible for liaising with our clients, providing administrative support and maintaining the accuracy of their data. All tasks managed by our Program Administrators are critical and are time & date sensitive, driven by the client's deadlines.If you are deadline driven and an efficient individual who enjoys routine duties, processes and challenges, then you are a perfect fit for this team.**Role & Responsibilities**:- Work directly with major clients to support management of ongoing programs. This includes: order vetting, order processing, script checking, client implementation/boarding, ACH management (automated funds transfer, funds settlement and banking updates), franchisee administration, card fulfillment, third party coordination and escalated technical support- Work closely with the internal Givex operations teams: Product Development, Accounting, Sales, Quality Assurance and Client Services- Take direction from different Product Development Managers on ongoing projects. PAC Team members are part of our virtual teams and execute assigned tasks to support our clients- Support the card production life cycle, from receiving the order, number generation to fulfilling the cards in a timely manner- Learn the scope of existing products and practices to proactively assess the impact of any problems that may arise with the standardized processes- Participate in user acceptance testing and live/real time system cut over processes- Ongoing manual intervention, monitoring, control, troubleshooting, problem analysis, and administrative table updates- Coordinate with external vendors and partners (banks, fulfillment organizations, card production manufacturers, etc.) to escalate and resolve issues that arise in any of the routine processes- Work independently managing multiple tasks and assigned duties- Utilize checks and validations to ensure all settlement outputs are generated as expected- Work with other teams to ensure all bases of a project are covered, from design, programming to billing & finance (including sales support)**Required Knowledge, Skills & Abilities**- 2-4 years of Account Management experience- Excellent time management skills and ability to prioritize tasks- Ability to work well independently and under pressure within a web-based environment- Previous experience in restaurants with knowledge of POS systems is considered an asset- Previous administrator, bookkeeping experience is considered an asset- Energetic and driven with a strong sense of urgency- Relentless attention to detail, accuracy and functionality- Excellent communication skills, both written and verbal- Previous experience interfacing with large clients and/or vendors- Analytical, client-oriented and comfortable with routine tasks- Advanced computer skills in MS Office products (Word, Excel, Outlook, etc)- Adaptable to change with a strong desire to learn**Job Types**: Full-time, Permanent**Salary**: $25,000.00 - $26,000.00 per monthCOVID-19 considerations:There is material such as gel, temperature scanner, disinfected workplace. And all the necessary measures to make our work environment safe and sanitized.
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