Cash Collection Analyst

hace 7 días

Tlaquepaque, México Hewlett Packard A tiempo completo

**_ Responsibilities: _**- Analyzes and recommends customer credit limits based upon credit scores.- Investigates potential credit fraud and works closely with internal security and business partners to resolve.- Resolves credit issues independently.- Negotiates down payment with customers and HP sales staff to allow customer to purchase above their credit limit.- Analyzes and researches customer's receivables account delinquency and determines the type of communication method to facilitate payment.- Resolves disputes related to customer payment on delinquent accounts and negotiates and ensures payment from customer.- Recognizes trends for non- payment and resolves issues by engaging internal partners.- Initiates the dispute resolution process with internal HP partners and follows issue and ensures resolution for HP and customer.- Analyzes at-risk customers and recommends account strategies to prevent delinquencies.**_ Education and Experience Required: _**- First level university degree with a focus in business or economics recommended or equivalent experience.- Typically 2-4 years of experience in collection.**_ Knowledge and Skills: _**- Intermediate written and verbal communication, negotiation, and conflict resolution skills.- Intermediate accounting knowledge.- Intermediate problem solving skills.- Basic computer skills.- Intermediate prioritization skills.- Basic understanding of risk mitigation tools.- Intermediate understanding of HP's order management process.- Intermediate understanding of HP's dispute management process.- Intermediate understanding of collection processes and financial concepts.- Intermediate influence skills.

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