HR Ops Delivery Partner Senior Manager

hace 1 semana

distrito federal, México Citi A tiempo completo

The Human Resources (HR) Delivery Partner Senior Manager is a senior leadership level position responsible for accomplishing results through the management of a team to drive the delivery of day-to-day HR support in coordination across HR Stakeholders and HR Disciplines. The overall objective of this role is to ensure the seamless delivery of HR support to client groups aligned with HR business strategy.

Responsibilities:
  • Deliver HR services and build capabilities to drive organizational performance through individuals and managers, identify issues and recommend solutions.
  • Manage a team of HR Managers or HR Professionals to accomplish established goals and conduct personnel duties for the team (e.g., performance evaluations, hiring and disciplinary actions).
  • Coordinate and ensure seamless end-to-end delivery of global priorities and life cycle processes with global, cluster, and country HR Professionals.
  • Advise, train, and direct HR Managers and HR Professionals in HR related projects and cyclical BAU processes and end-to-end activities.
  • Manage process delivery escalations and partner with Global Process Owners to deliver resolutions for any issues reported. Ensure all stakeholders are kept regularly informed of progress to closure.
  • Support global initiatives in partnership with the operational model and global processes.
  • Support and discuss strategic topics, progress of initiatives and action plans, results and metrics with stakeholders including Senior Management.
  • Ensure effective delivery and execution of processes through partnering with disciplines to translate policies into operational processes, identifying key controls, capacity planning, driving improvement and measuring performance.
  • Provide expert problem management support for difficult or complex issues, ensuring root-cause analysis is conducted, solutions are implemented, and lessons learned are applied for future benefit.
  • Provide recommendations and monitor completion of HR process and policy improvements using operational metrics, survey results, and other key performance indicators.
  • Coach and develop managers to build manager and employee capability.
  • Maintain internal/external relationships with management, employees, HR colleagues, and stakeholders to achieve business and department goals.
  • Collaborate with stakeholders on HR priorities to ensure delivery, implementation, and communication of HR solutions.
  • Exercise independence of judgment and autonomy and operate with a limited level of direct supervision.
  • Drive consistency and quality in the processes and interfaces.
  • Partner with Risk and Control and Disciplines on issues to ensure appropriate risks are assessed and ensure appropriate actions are taken.
Qualifications:
  • 6-10 years of experience
  • Experience in developing risk management programs, identifying all significant processes, risks, and assessing key controls and monitoring associated with these significant processes
  • Self-motivated and detail oriented
  • Proven organization and time management skills
  • Demonstrated problem-solving and decision-making skills
  • Consistently demonstrates clear and concise written and verbal communication skills
Education:
  • Bachelor’s degree/University degree or equivalent experience
  • Master’s degree preferred
Languages:
  • English advanced
  • Knowledge in Risk & Control, PM, HR, Ops
  • Portuguese (desirable)
Skills:
  • Communication
  • People skills
  • Leadership

Job Family Group: Operations - Core

Job Family: Operations Support

Time Type: Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .

View the EEO is the Law poster. View the EEO is the Law Supplement .

View the EEO Policy Statement .

View the Pay Transparency Posting

#J-18808-Ljbffr

  • HR Ops Delivery Partner Senior Manager

    hace 1 semana

    distrito federal, México Citigroup Inc. A tiempo completo

    The Human Resources (HR) Delivery Partner Senior Manager is a senior leadership level position responsible for accomplishing results through the management of a team to drive the delivery of day-to-day HR support in coordination across HR Stakeholders and HR Disciplines. The overall objective of this role is to ensure the seamless delivery of HR support to...

  • HR Ops Delivery Partner Senior Manager

    hace 3 días

    distrito federal, México Citibank A tiempo completo

    The Human Resources (HR) Delivery Partner Senior Manager is a senior leadership level position responsible for accomplishing results through the management of a team to drive the delivery of day-to-day HR support in coordination across HR Stakeholders and HR Disciplines. The overall objective of this role is to ensure the seamless delivery of HR support to...

  • Senior Product Manager, Worldwide Delivery Service Partner

    hace 3 semanas

    distrito federal, México Amazon A tiempo completo

    Senior Product Manager, Worldwide Delivery Service Partner Do you want to lead design of Amazon's Last Mile business product strategy? Do you thrive while working backwards from a customer problem statement or need and designing entirely new products from the ground up or significantly changing features and experiences? Are you looking for a role where you...

  • Senior HR Business Partner, Engineering

    hace 4 semanas

    distrito federal, México Etsy, Inc. A tiempo completo

    Company Description Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy Inc. employee, whether a team member of Etsy, Reverb, or Depop, you will tackle unique, meaningful, and large-scale problems...

  • Senior Product Manager, Worldwide Delivery Service Partner

    hace 4 semanas

    distrito federal, México Amazon A tiempo completo

    Senior Product Manager, Worldwide Delivery Service Partner Do you want to lead design of Amazon's Last Mile business product strategy? Do you thrive while working backwards from a customer problem statement or need and designing entirely new products from the ground up or significantly changing features and experiences? Are you looking for a role where you...

  • Senior HR Manager

    hace 1 semana

    distrito federal, México Edgewell Personal Care A tiempo completo

    You’re ambitious, but you want a career with purpose—we love that. You’re up for a challenge and ready to write the next chapter of your career story with a great group of encouraging teammates. If you’re interested in our Senior HR Manager role, this might be your next step! This is a great choice for an experienced senior HR professional as it...

  • Senior HR Business Partner, Engineering

    hace 4 semanas

    distrito federal, México Etsy A tiempo completo

    Company Description Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy Inc. employee, whether a team member of Etsy, Reverb, or Depop, you will tackle unique, meaningful, and large-scale problems...

  • Senior Product Manager, Worldwide Delivery Service Partner

    hace 4 semanas

    distrito federal, México Servicios Comerciales Amazon Mexico S. de R.L. de... A tiempo completo

    Do you want to lead the design of Amazon's Last Mile business product strategy? Do you thrive while working backwards from a customer problem statement or need and designing entirely new products from the ground up or significantly changing features and experiences? Are you looking for a role where you can have a highly visible international impact on the...

  • Senior HR Business Partner

    hace 1 semana

    distrito federal, México HireRight A tiempo completo

    About HireRight HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the...

  • IET Regional HR Partner

    hace 3 semanas

    distrito federal, México https:www.energyjobline.comsitemap.xml A tiempo completo

    IET Regional HR Partner Do you enjoy being part of an innovative company? Do you like working in collaborative regional teams? Join our team! Baker Hughes is the leading energy technology company, who delivers across the energy value chain through our market-leading business segments. We offer the broadest portfolio of technology solutions for energy...

  • HR Business Partner/ Sie PXT Manager

    hace 3 semanas

    distrito federal, México Servicios Comerciales Amazon Mexico S. De R.L. De C.V. A tiempo completo

    The HRBP provides support to a Fulfillment Center Operations team by partnering with senior stakeholders on the site related business and people agenda and manages the site's wide projects independently.COMPANY CULTURE STEWARD:- Applies understanding of Leadership Principles and values when consulting with employees and managers (i.e.: performance...

  • IET Regional HR Partner

    hace 4 semanas

    distrito federal, México Baker Hughes A tiempo completo

    IET Regional HR Partner Join our team! Baker Hughes is the leading energy technology company, delivering across the energy value chain through our market-leading business segments. We offer the broadest portfolio of technology solutions for energy and industry to improve productivity, reliability, and transform outcomes for the better. Industrial & Energy...

  • HR Delivery Services Executive

    hace 4 semanas

    distrito federal, México HSBC A tiempo completo

    If you’re looking for a career where you can make a real impression, join our Global Service Center (GSC)- HSBC and discover how valued you’ll be. We are currently seeking an experienced professional to join our team in the role of HR Delivery Services Executive . Role Purpose The Delivery Services (DS) role will execute all elements of HR Operations and...

  • Senior Director/ Delivery

    hace 4 semanas

    distrito federal, México Thomson Reuters A tiempo completo

    Senior Director, Delivery Are you passionate about the chance to bring your extensive Delivery experience to lead technology & Engineering teams through complex, full life cycle implementation in a world class company? The Commercial Engineering team is looking to add a Senior Director, Delivery to a well-established global team. This position requires...

  • SENIOR TALENT ACQUISITION PARTNER

    hace 4 semanas

    distrito federal, México McCormick & Company, Incorporated A tiempo completo

    SENIOR TALENT ACQUISITION PARTNER (Mexico) Company: McCormick & Company You may know McCormick as a leader in herbs, spices, seasonings, and condiments – and we’re only getting started. At McCormick, we’re always looking for new people to bring their unique flavor to our team. McCormick employees – all 14,000 of us across the world – are what...

  • Global HR Projects Delivery Cluster Lead

    hace 4 semanas

    distrito federal, México Astellas Pharma Inc. A tiempo completo

    Purpose and Scope: The role will work in partnership across multiple stakeholders; geographies and time zones to deliver HR Projects across HR Operations that will drive world-class HR operational and transactional services to Astellas employees globally. The role will be responsible for supporting the Global HR Projects Lead in managing the Global HR...

  • Service Delivery Manager

    hace 4 semanas

    distrito federal, México Nsc Global A tiempo completo

    Overview NSC Global is currently looking for a Service Delivery Manager  to join our growing company. NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create...

  • Senior Technical Account Manager

    hace 2 semanas

    distrito federal, México Information Technology Senior Management Forum A tiempo completo

    Nasdaq is seeking a Senior Technical Account Manager to join our distributed team. This role will be based in Vilnius, providing dedicated support to Nasdaq Market Technology Customers. This Senior Technical Account Manager will be essential for technical delivery of our services. As a member of a thriving team, you will manage technical projects, risks,...

  • ADC Delivery Manager/IT Project Manager

    hace 3 semanas

    distrito federal, México SimCorp A tiempo completo

    ADC Delivery Manager/IT Project Manager Location: Advanced Delivery Center (ADC), Warsaw / Mexico City SimCorp is a provider of industry-leading integrated investment management solutions for the global buy side. With more than 3,000 employees across five continents, we are a truly global technology leader who empowers 40 of the world’s top 100 financial...

  • Consumer Delivery Manager

    hace 2 semanas

    distrito federal, México Hsbc A tiempo completo

    If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies...