Human Resources Manager

**Position Summary**The **Human Resources Manager** reports to the Vice President of Human Resources, Payroll, & Facilities and is responsible for performing a variety of Human Resource professional tasks in the following functional areas: The **Human Resources Manager**, will play a pivotal role in fostering a positive and inclusive work environment, managing employee relations, and supporting the overall HR functions. This position will be based in Guadalajara, Mexico with collaborative working relationship with Director of Call Center Operations.**Essential Functions****Talent Acquisition**- Develop and implement effective recruitment strategies to attract top talent.- Collaborate with hiring managers to understand staffing needs and maintain a talent pipeline.**Employee Relations**- Implement policies and procedures to foster a positive, healthy and inclusive workplace culture.- Review and update Company’s internal Work Regulations and supervise compliance therewith.- Handle employee relations matters, conduct investigations, and address conflicts.- Coordinate, review and issue progressive discipline actions with managers and labor attorney.- Coordinate employee recognition activities.**Performance Management**- Develop and implement performance management processes.- Provide guidance to managers on performance improvement plans.- Conduct regular performance reviews and contribute to employee development plans.**Payroll**- Manage end-to-end payroll processing for employees, including calculating wages, benefits, taxes, and other deductions.- Collaborate with payroll providers to ensure timely and accurate payroll processing.- Prepare and maintain payroll records, reports, and documentation in compliance with company policies and federal, state and local regulations.- Review, investigate and respond to information requests from labor and fiscal authorities.**Compensation and Benefits**- Administer compensation and benefits programs in compliance with fiscal regulations including grocery vouchers, life insurance, profit sharing, employee vacations and other paid time off.- Stay updated on market trends to ensure competitive compensation packages.- Work with external vendors to manage employee benefits.**Training and Development**- Identify training needs and develop training programs for employees.- Facilitate training sessions on various topics and professional development.- Monitor and track employee development and training progress.- Ensure compliance with annual training requirements, as established by law.**Human Resources Compliance**- Ensure compliance with local and fiscal labor laws and regulations.- Keep abreast of changes in employment legislation and update policies accordingly.- Work closely with VP of HR, Payroll & Facilities and labor attorney to address any HR-related legal matters.- Maintain and update personnel files with all required legal, fiscal and personal documentation for each employee, including employment contracts.**Workers Union**- Responsible for managing Company’s relationship with the workers union.**Other Duties**- This job description in no way states or implies that these are the only duties to be performed by the employee. It is not intended to give all the details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform any other duties necessary for the effective operation of the department._**Required Education and Experience**- Bachelor’s degree in Human Resources, Business Administration, or a related field.- Bilingual (English - Spanish)- Proven experience as an HR Manager or similar role.- In-depth knowledge of Mexican labor laws and regulations.- 3 years of experience as a Human Resources Manager.- HRIS system experience- Strong ability to exercise a high degree of discretion and confidentiality.- Strong attention to detail, excellent organizational, multi-tasking, prioritizing and writing skills.- Strong verbal communication skills for all levels of employees.**Preferred Education and Experience**- 5 years of Human Resources experience with company of 200+ employees.- 2 years of Call Center or Hospitality industry experience- SHRM-CP or SHRM-SCPTipo de puesto: Tiempo completoSalario: $40,000.00 - $50,000.00 al mesHorario:- Turno de 8 horasPrestaciones:- Caja de ahorro- Vales de despensaTipos de compensaciones:- Bono de asistenciaIdioma:- Inglés (Obligatorio)Lugar de trabajo: Empleo presencial