Customer Support

We are looking to establish a new Customer Support Team based in Mexico City that will focus on providing a quality product support service to customers of Confirmation, part of Thomson Reuters. Confirmation, now part of Thomson Reuters, is the digital platform and global network trusted by audit firms, banks, law firms, and credit managers to quickly and...

**_Welcome to Warner Bros. Discoverythe stuff dreams are made of._** **Who We Are** When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the _storytellers_ bringing our...

**_Welcome to Warner Bros. Discoverythe stuff dreams are made of._** **Who We Are** When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the _storytellers_ bringing our...

**Job Summary**:**Key Responsibilities**:- Perform the Sales Order critical analysis on inventory availability versus forecasting and agreed sales terms.- Coordination with the Planning team of the evaluation of material availability.- Record of reasons for the delay with sales orders that did not meet the date requested by the client.- Be the focal point of...

**ABOUT PRGX****SUMMARY**:**CHARACTERISTICS OF A SUCCESSFUL ADVOCATE**:- Patient, friendly and maintains a stellar attitude- Detail oriented, able to prioritize and organize workload to ensure SLAs are met- Problem solver who takes initiative and adds value with limited supervision- Confident, adaptable self-starter who thrives in a fast-paced environment-...

**SUMMARY**: The PRGX Level 2 Product Support Engineer is responsible for independently providing technical assistance to customers and resolving complex product-related issues. They collaborate with Level 1 support to identify trends and escalate issues to the development team if necessary. They also document solutions and create knowledge base articles for...

A Day in The Life Typically Includes: - Serve as primary support liaison between company and customer and documents incidents in required tracking systems. - Involved in any additional follow up, testing and troubleshooting including remote desktop viewing through tools such as Zoom. - Responsible for appropriate referral to other support analysts, provides...

The **_Sr Software Support Engineer _**will be responsible for interfacing with customers, company sales and/or service representatives to manage all support and feature enhancement requests. In addition to responding to support incidents logged by customers and ensuring proper resolution according to prescribed service level agreements, you will work on...

The **_Sr Software Support Engineer _**will be responsible for interfacing with customers, company sales and/or service representatives to manage all support and feature enhancement requests. In addition to responding to support incidents logged by customers and ensuring proper resolution according to prescribed service level agreements, you will work on...

Log and classify all calls and requests for assistance in the call tracking database.- Troubleshoot customers' inquiries to resolve calls and cases in a timely manner.- Respond to customers’ inquiries relating to technical issues with software, online or electronic products May respond to inquiries regarding a specific or more complex product (based on...