Novartis | Associate Director – Conferencing Platform Services | distrito federal

hace 3 horas

distrito federal, México Novartis A tiempo completo

Job Description Summary

Associate Director who possesses robust communication abilities and excels in managing teams, with a solid track record in Video Conferencing space. The ideal applicant will have a minimum of 5 years managing global scale services / operations and a demonstrated proficiency in overseeing video conferencing systems.

Job Description

Major accountabilities:

  • Defining standards, governance, and run & build services for:
    • Conference rooms, collaboration spaces, & devices
    • Broadcasting, streaming, and video optimization technologies
    • Major events, virtual congress platforms, and production technologies technical integration for broadcasting/live streaming
    • Digital signage
  • Develop and execute reporting and business intelligence for all conferencing services.
  • Strategy and planning on emerging conferencing technology.
  • Act as a point of contact for external vendors and internal clients.
  • Act as an escalation point of contact in high priority incidents and changes.
  • Serve as the liaison for Novartis internal stakeholders during routine interactions with our vendors and facilitate the corresponding report sessions.
  • Maintain responsibility for all compliance obligations of the platforms in a strictly regulated industry to ensure adherence to established compliance and security norms.
  • Lead the relevant initiatives in updating the legacy systems to the current industry standards.
  • Supervise the standard room deployment projects end to end from deployment to sunset.
  • Guaranteeing smooth operation and uninterrupted delivery of all live events and webcasts.
  • Manage the budget and financial accountability for a specific team segment, contribute to forecasting of budgeting and expenditure projections.
  • Manage the entire lifecycle of the relevant products.
  • Investigate and convey improvements for current or forthcoming products that align with the company's strategic objectives and targets.

Key performance indicators:

  • Number of legacy rooms refreshed to the standard.
  • Content adherence with no compliance violations.
  • Platform conformity with no vulnerabilities or findings.
  • Commit to the general cost saving opportunities and define the areas for saving.
  • Number of alternative conferencing platforms that diverge from standards.
  • Support the associates with inputs for training materials / videos or sites.
  • Compliance and audit readiness for all the applications.

Minimum Requirements:
Work Experience:

  • Minimum of 8+ years of experience in managing global conferencing solutions.
  • History of stakeholder management in a global environment with a minimum of 5 years of experience.
  • Over a decade of progressive IT industry experience and expertise in IT Service Management/Operations.
  • Strong customer orientation.
  • Ability to work and lead a cross-functional team in a matrix.
  • Proven ability to develop trust-based relationships with global teams.
  • Experience working cross-functionally and trans-nationally.
  • Market and customer intelligence.
  • Stakeholders' management.

Skills:

  • Knowledge and awareness of respective technology industry standards (e.g. MTR, Zoom, Cisco Conferencing).
  • Strong analytical and problem-solving skills.
  • Excellent communication and collaboration skills.
  • Ability to work in a fast-paced, dynamic environment.
  • ITIL V4 Foundations Certification.
  • Communication, Group Problem Solving, Incident Management, Information Technology (IT) Infrastructure, IT Governance, IT Service Management (ITSM), Microsoft Teams Rooms Management, Cisco Webex, Risk Management, Stakeholder Management.

Languages :

  • English.

Skills Desired:

  • IT Governance, IT Infrastructures, IT Service Delivery, IT Service Management.
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