Retention Representative

hace 3 semanas

Desde casa, México Geaux Maids A tiempo completo

**Position Overview**The **Retention Representative** plays a vital role in ensuring client satisfaction, loyalty, and long-term retention. While also supporting general customer service needs, this role focuses heavily on nurturing customer relationships, proactively identifying concerns, and taking meaningful action to retain clients. This role bridges the gap between exceptional service and proactive client care.**Key Responsibilities****Retention-Focused Duties**- Proactively reach out to clients who have canceled or paused services to understand their concerns and offer solutions.- Identify trends in cancellations or dissatisfaction and escalate insights to management.- Collaborate with scheduling and operations to resolve issues that may cause a customer to leave.- Maintain and update the **Cancellation Tracker** and follow up on all lost clients.- Build trust with clients by personalizing follow-up, offering tailored resolutions, and maintaining consistent communication.**Customer Service Duties**- Manage bookings, reschedules, and cancellations efficiently and accurately.- Provide clear, professional communication about the company’s services and policies.- Address and resolve customer concerns or complaints quickly and effectively.- Follow up on feedback and complaints with supporting documentation (e.g., uploading photos, updating the Feedback Tracker).- Coordinate with cleaners regarding feedback and customer needs.- Audit cleaner time logs and ensure accurate data is maintained.- Encourage and guide customers to leave reviews (Google, etc.) as part of feedback collection.- Support the admin team with general office tasks, including updates in CRM and internal communication tools.**Qualifications**- **1+ year of experience in a leadership position, preferably in Client Retention**- **3+ years of experience in customer service**, with a strong emphasis on **client relationship management** — **retention experience is required**.- Strong written and verbal communication skills in English- Excellent problem-solving and active listening skills- Detail-oriented with the ability to manage multiple tasks simultaneously- Proficient in CRM systems, Microsoft Office, and Google Workspace- Comfortable working in a fast-paced, team-oriented environment- Friendly, compassionate, and customer-focused attitude**Compensation & Benefits**- Biweekly Payment- PTO (Paid Time Off)- Flexible scheduling options- Opportunity for performance-based bonusesPay: $20,900.00 per monthWork Location: Remote

  • Retention Representative

    hace 3 semanas

    Desde casa, México Fisico Inc. A tiempo completo

    If you're looking for a well-paid, challenging yet rewarding work-from-home position that improves peoples' lives... then this will be the most exciting post you read today. Here's why...My name is Lilly Kindrachuk. I'm the Sales Director at Fisico Inc. We're a natural health company that sells dietary supplements and nutrition programs online.In a nutshell,...

  • Phone Sales Representative

    hace 2 semanas

    Desde casa, México It's Cleaning Time A tiempo completo

    **It’s Cleaning Time****Join a Team That Values Your Drive and Passion for People**If you’re persuasive, confident, and love turning conversations into meaningful connections, we’d love to meet you.At It’s Cleaning Time, we believe sales is about more than numbers—it’s about listening, understanding, and guiding people toward solutions that make...

  • Phone Sales Representative

    hace 2 semanas

    Desde casa, México It's Cleaning Time A tiempo completo

    **It’s Cleaning Time** **Join a Team That Values Your Drive and Passion for People** If you’re persuasive, confident, and love turning conversations into meaningful connections, we’d love to meet you. At It’s Cleaning Time, we believe sales is about more than numbers—it’s about listening, understanding, and guiding people toward solutions that...

  • Inside Sales Representative

    hace 3 días

    Desde casa, México Automated Logistics Systems A tiempo completo

    At ALS we care about our employees, customers and carriers.If you are looking for a career with a company that has an 80% retention rate and 15% of our team members have been promoted in the past 90 days, this may be the place for you.Another fun fact - during the pandemic, not one employee lost their job - that was our commitment to our each person, and...

  • Inside Sales Representative

    hace 5 días

    Desde casa, México Automated Logistics Systems A tiempo completo

    At ALS we care about our employees, customers and carriers. If you are looking for a career with a company that has an 80% retention rate and 15% of our team members have been promoted in the past 90 days, this may be the place for you. Another fun fact - during the pandemic, not one employee lost their job - that was our commitment to our each person, and...

  • Sales Representative

    hace 4 semanas

    Desde casa, México Cypress Door & Glass LLC A tiempo completo

    **Join the Cypress Door & Glass Family!****About Us**:At Cypress Door & Glass LLC, we’re not just another company—we’re a veteran-owned powerhouse shaking up the commercial doors and windows scene! Proudly featured on the INC 5000 list of fastest-growing companies, we believe in cultivating a vibrant culture, upholding our core values, and creating...

  • Sales Representative

    hace 6 días

    Desde casa, México Cypress Door & Glass LLC A tiempo completo

    **Join the Cypress Door & Glass Family!** **About Us**: At Cypress Door & Glass LLC, we’re not just another company—we’re a veteran-owned powerhouse shaking up the commercial doors and windows scene! Proudly featured on the INC 5000 list of fastest-growing companies, we believe in cultivating a vibrant culture, upholding our core values, and creating...

  • Customer Service Representative

    hace 2 días

    Desde casa, México Topfoxx A tiempo completo

    TopFoxx is a rapidly-growing, women-owned start-up founded in New York City, that develops unique, innovative women’s eyewear and accessories, centered around a mission of charitability and commitment towards sustainability. We are currently **seeking a Customer Service Representative**whose empathy and compassion along with years of experience will...

  • Customer Service Representative

    hace 3 días

    Desde casa, México Topfoxx A tiempo completo

    **Company**: TopFoxx**Location**: Remote**Job Type**: Full-TimeTopFoxx is a rapidly-growing, women-owned start-up founded in New York City, that develops unique, innovative women’s eyewear and accessories, centered around a mission of charitability and commitment towards sustainability. We are currently **seeking a Customer Service Representative **whose...

  • Customer Service Representative

    hace 5 horas

    Desde casa, México Topfoxx A tiempo completo

    TopFoxx is a rapidly-growing, women-owned start-up founded in New York City, that develops unique, innovative women’s eyewear and accessories, centered around a mission of charitability and commitment towards sustainability. We are currently **seeking a Customer Service Representative**whose empathy and compassion along with years of experience will...