Operational Customer Support
hace 3 semanas
**SUMMARY**The Operations Customer Support Specialist (OCS) will be responsible for handling transactional level work on accounts in order to support the AM Team outside of normal business hours. The OCS will work closely with internal operational support teams and SCM/AM teams in order to facilitate communication and handle customer requirements. The OCS will play a key role in achieving ProTrans objectives and contribute to identifying, analyzing and developing supply chain solutions.**ESSENTIAL DUTIES AND RESPONSIBILITIES**- Responsible for fully understanding the logistics planning functions in the TMS in order to assist SCM/AM teams in afterhours performance for their customer- Coordinate adjustments to the plan- Communicate customer adjustments internally at ProTrans- Responsible for entering bid requests as necessary to accommodate the plan and adjustments to the plan- Responsible for ensuring unplanned requests are handled for the customer- Responsible for arranging support on expedite shipment needs of the customer- Monitor Network Performance- Responsible for escalating service level issues to Operations Staff.- Customer Maintenance/Single Point of Contact- Drive Supplier and Service Provider compliance by assisting in communication- Work in conjunction with After Hours operations and customer service to handle complaints and ensure support plans are.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.Job Qualifications- Must have excellent communication skills - Spanish and English preferred.- Ability to utilize Microsoft Office Suite (Access, Excel, Word, PowerPoint)- Ability to utilize web-based Business Intelligence tools to identify downward trends and continuous improvement opportunities- Must be self-motivated and willing to be flexible in work schedule and hours. This job often requires taking calls during off hours or weekends to assist with customer issues.- Proven experience and ability to be a problem solver.- Good customer relations skills and ability to communicate professionally and effectively with all management levels- 1-3 years of industry experienceprotransMonday-Friday 17:00-02:00MTY
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Operational Customer Support
hace 4 días
Monterrey, México PRO TRANS INTERNATIONAL A tiempo completo**SUMMARY** The Operations Customer Support Specialist (OCS) will be responsible for handling transactional level work on accounts in order to support the AM Team outside of normal business hours. The OCS will work closely with internal operational support teams and SCM/AM teams in order to facilitate communication and handle customer requirements. The OCS...
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Operational Customer Support
hace 3 días
Monterrey, México PRO TRANS INTERNATIONAL A tiempo completo**SUMMARY** The Operations Customer Support Specialist (OCS) will be responsible for handling transactional level work on accounts in order to support the AM Team outside of normal business hours. The OCS will work closely with internal operational support teams and SCM/AM teams in order to facilitate communication and handle customer requirements. The OCS...
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Operational Customer Support
hace 1 día
Monterrey, México PRO TRANS INTERNATIONAL A tiempo completo**SUMMARY**The Operations Customer Support Specialist (OCS) will be responsible for handling transactional level work on accounts in order to support the AM Team outside of normal business hours. The OCS will work closely with internal operational support teams and SCM/AM teams in order to facilitate communication and handle customer requirements. The OCS...
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Customer Support Specialist I
hace 2 semanas
Monterrey, México Uber Freight A tiempo completoPerform time-sensitive, front-line, customer and carrier-facing work by scheduling appointments - Build and schedule loads in our systems - Provide top-tier customer service and schedule all appointments in a timely manner - Support fast-paced, centralized operational account operations - Process improvement - Communicate with and provide feedback to the...
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Operational Support Administrator
hace 2 semanas
Monterrey, México Robert Half A tiempo completoJOB REQUISITIONOperational Support AdministratorLOCATIONCA MONTEREYWho we are and what we do:Robert Half is the world's first and largest specialized talent solutions and business consulting firm.Our mission is to positively change people's lives by finding them a rewarding job and to assist businesses in locating the talent they need to succeed.We foster a...
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Customer Support Specialist I
hace 3 semanas
Monterrey, México Uber Freight A tiempo completoPerform time-sensitive, front-line, customer and carrier-facing work by scheduling appointments- Build and schedule loads in our systems- Provide top-tier customer service and schedule all appointments in a timely manner- Support fast-paced, centralized operational account operations- Process improvement- Communicate with and provide feedback to the account...
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Customer Support Specialist I
hace 2 semanas
Monterrey, México Uber Freight A tiempo completoPerform time-sensitive, front-line, customer and carrier-facing work by scheduling appointments- Build and schedule loads in our systems- Provide top-tier customer service and schedule all appointments in a timely manner- Support fast-paced, centralized operational account operations- Process improvement- Communicate with and provide feedback to the account...
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Customer Support Specialist I
hace 1 día
Monterrey, México Transplace A tiempo completoPerform time-sensitive, front-line, customer and carrier-facing work by scheduling appointments- Communicate with and provide feedback to the account operations team to improve on or create new scheduling processes- Empowered participation in the development, implementation, and automation of critical business processes- Build and schedule loads in our...
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Customer Support
hace 3 días
Monterrey, México CGBOT A tiempo completoWe have an incredible opportunity for a Customer Support Specialist **Responsibilities**: - Identify customer needs and help customers use specific features. - Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users). - Update our internal databases with information about technical issues and useful...
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Customer Support
hace 1 día
Monterrey, México CGBOT A tiempo completoWe have an incredible opportunity for a Customer Support Specialist**Responsibilities**:- Identify customer needs and help customers use specific features.- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users).- Update our internal databases with information about technical issues and useful discussions...
