Operational Support Analyst I

hace 3 semanas

Ciudad de México Capgemini A tiempo completo

**Capgemini is seeking a highly motivated and detail-oriented**Operational Support Analyst I for a top 10 US Insurance Carrier.****Role Description**:- Provide Incident Management Support (L1) and triage issues- ServiceNow Ticket Support- Conduct research and analytics as needed to support various initiatives- Listen to IVR calls and provide proactive recommendations for tuning and improvement- Maintain documentation- UAT Testing- Production Validation Support - Support initial validation activities after a production deployment- Monitor KPIs / Tracking Actual Value of Deployed Change Requests.- Participate in Inspect & Adapt;- Own test data acquisition requests and troubleshooting.- Skills and ability to interact with diverse stakeholdersOur Client is one of the United States’ largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world.**Location: India, Mexico****Requirements**:**Total Work Experience**Minimum Required: 1-3Preferred: 4-6**Language Proficiency**English - Fluent**Required Education**Minimum Required: Bachelor**Preferred Branches of Study**- Data Analytics;- IVR;- IT**Software / Tool Skills**- SQL - Entry Level (1-3 Years)- Microsoft office (Word, Excel, Visio) - Entry Level (1-3 Years)**Benefits**This position comes with competitive compensation and benefits package:- Competitive salary and performance-based bonuses- Comprehensive benefits package- Home Office model- Career development and training opportunities- Flexible work arrangements (remote and/or office-based)- Dynamic and inclusive work culture within a globally known group- Private Health Insurance- Pension Plan- Paid Time Off- Training & Development- Note: Benefits differ based on employee level

  • Senior Analyst I

    hace 5 días

    Ciudad de México Santander A tiempo completo

    Senior Analyst I Country: Mexico **WHAT YOU WILL BE DOING** Support the project portfolio management by collecting and consolidating the information related to Projects including: 1. involvement during the project lifecycle with participation to project reviews 2.dedicated follow up for specific projects 3.preparation of governance reports 4....

  • P2p Analyst

    hace 3 semanas

    Ciudad de México Informa Global Support A tiempo completo

    **Company Description** Informa**is a leading business intelligence, academic publishing, knowledge and events business. We serve commercial, professional and academic communities by helping them connect and learn, and by creating and providing access to content and intelligence that helps people and businesses work smarter and make better decisions...

  • Mex Analyst I

    hace 4 días

    Ciudad de México Santander A tiempo completo

    MEX Analyst I Country: Mexico **WHAT YOU WILL BE DOING** - Responsable de una cartera inmobiliaria. - Control contractual con clientes. - Análisis legal financiero. - Contacto con áreas operativas. - Revisión de disposiciones o pagos. - Solicitudes de riesgo. - Administrar aproximadamente 15 proyectos simultáneos. - Gestión directa de la cartera. -...

  • Active Directive Support Analyst

    hace 3 días

    Ciudad de México, Ciudad de México Value2Biz A tiempo completo

    Attention All we're looking for a Tier II Active Directory (AD) Support Analystwhat he wil do???Providing advanced technical support, administration, and troubleshooting for Active Directory environments, supports day-to-day AD operations, escalations from Tier I, and contributes to the stability, security, and optimization of identity and access management...

  • Project Analyst I

    hace 3 semanas

    Ciudad de México ICON A tiempo completo

    At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives.Our ‘Own It’ culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery,...

  • Analyst I

    hace 1 semana

    Ciudad de México Santander A tiempo completo

    Analyst ICountry: Mexico**WHAT YOU WILL BE DOING****SCIB is looking for a Governance & Conduct Analyst, based in our Mexico City office****WHY YOU SHOULD CONSIDER THIS OPPORTUNITY****Santander Corporate & Investment Banking (Santander CIB) **is Santander's global division that supports some of the world's most complex and sophisticated corporate and...

  • Operational Risk

    hace 7 días

    Ciudad de México Nubank A tiempo completo

    **About Nubank**Nubank was founded in 2013 to free people from a bureaucratic, slow and inefficient financial system. Since then, through innovative technology and outstanding customer service, the company has been redefining people's relationships with money across Latin America. With operations in Brazil, Mexico, and Colombia, Nubank is today one of the...

  • Pricing Analyst I

    hace 3 semanas

    Ciudad de México PPLACE Technologies S. de R.L. de C.V. A tiempo completo

    **Pricing Analyst I**The Pricing Analyst I provides support to the sales group through the quoting process that consists of compiling technical information from different sources to generate a quote for data center warranty services. Primary function is to configure, price, assess, and cost-load quote proposals. Expected to manage multiple requests, have a...

  • Mex Analyst I

    hace 2 semanas

    Ciudad de México Santander A tiempo completo

    MEX Analyst I Country: Mexico **WHAT YOU WILL BE DOING** Grupo Santander es el banco líder que a través de más de 160 años de reinvención, ha llegado a ser una organización sin fronteras con presencia en más de 40 países, 95 nacionalidades y equipos multiculturales que comparten 4 idiomas. Lo importante para nosotros son nuestros clientes,...

  • Contract Analyst I

    hace 7 días

    Ciudad de México, CDMX ICON Plc A tiempo completo

    Contract Analyst I ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development We are currently seeking a Contract Analyst I to join our diverse and dynamic...