Customer Experience Associate
hace 3 semanas
Customer Experience AssociateOur products are built around the idea that well-designed furniture should be accessible, long-lasting, and ship to your door (not to mention beautiful). We create innovative products that challenge the common convention of furniture and the experience of buying it. We're venture-backed & growing fast**What You'll Do - JD**:- Anticipate customers’ needs and communicate proactively- Quickly, thoroughly, and creatively solve problems for customers- Investigate deliveries, transactions, and experiences that don't go 100% as planned- Track and research shipments; contact carriers to resolve delivery issues- Guide customers through product questions, assembly instructions, and warranty troubleshooting- Provide advice with design and selecting the perfect product**Requirements**:Must Haves:- Excellent written and verbal communications- Exceptional attention to detail- Ability to solve problems under pressure while remaining calm, friendly, and proactive- Comfortable working in a fast-paced start-up where processes change fast- Previous experience in a customer service or similar role- Ability to self-service and use provided company resources to solve problems independently**Benefits**Superior to law benefits12 PTOSMental health supportMedical insurancePsychological supportLearning and Development program to build a career path within the company
-
Customer Experience Associate
hace 4 semanas
Merida, México WorldStrides A tiempo completo**Performance & Productivity**- Collaborates with Financial Services and Retention Specialists to ensure traveler / group records are managed within the established performance and productivity metrics;**Job Requirements**- Creates and maintains a high-quality work environment and is inspired to perform at their highest capabilities;- Demonstrated working...
-
Customer Experience Advisor
hace 2 semanas
Merida, México WorldStrides A tiempo completo**Job Overview**: As a Customer Experience Advisor at Envision by Worldstrides, you will play a crucial role in ensuring a seamless and positive experience for enrolled families participating in our education travel programs. You will be responsible for addressing inquiries, providing assistance with logistics and travel-related concerns, and maintaining a...
-
Customer Service Representative
hace 1 semana
Merida, México WorldStrides A tiempo completo**Key Responsibilities**:- Identify and assess customer needs to achieve satisfaction- Provide accurate and complete information to customers about products, services, and policies- Resolve customer issues by investigating problems, providing solutions, and escalating issues to appropriate departments when necessary- Keep accurate records of customer...
-
Customer Service Representative
hace 4 semanas
Merida, México WorldStrides A tiempo completo**Key Responsibilities**:- Identify and assess customer needs to achieve satisfaction.- Provide accurate and complete information to customers about products, services, and policies.- Resolve customer issues by investigating problems, providing solutions, and escalating issues to appropriate departments when necessary.- Keep accurate records of customer...
-
Customer Experience Operations Leader
hace 2 semanas
Merida, México Verato A tiempo completo_**This position is based in Mérida, Yucatán, México. If you do not live in/around Merida, and are still interested in this position, relocation will be required within 60 days of accepting this position. Verato will provide a relocation bonus of $42,500 MNX pesos to help with your move.**_ **About Verato** Verato, the identity experts for healthcare,...
-
Customer Experience Operations Leader
hace 4 semanas
Merida, México Verato Inc. A tiempo completoDescription:**_ This position is based in Mérida, Yucatán, México. If you do not live in/around Merida, and are still interested in this position, relocation will be required within 60 days of accepting this position. Verato will provide a relocation bonus of $42,500 MNX pesos to help with your move._****About Verato**Verato, the identity experts for...
-
Customer Advocate
hace 1 semana
Merida, México Boldr A tiempo completoWHAT IS YOUR ROLE WHAT WILL YOU DO - Answer client queries with enthusiasm, courtesy, and an open mind - Provide excellent customer service in a timely manner - Comfortably work with data - Support associates with their general queries and needs **Requirements**: YOU HAVE - At least a bachelor’s degree in any field you’re passionate about! - 50-60...
-
International Program Associate
hace 2 semanas
Merida, México WorldStrides A tiempo completo**Job Description: International Program Associate** **Objective**: The International Program Associate (IPA) partners with Account Managers to provide essential communication and administrative support, ensuring that every detail is set to give our teachers and students the experience of a lifetime. The IPA has the opportunity to build on-going...
-
International Program Associate
hace 3 semanas
Merida, México WorldStrides A tiempo completo**Job Description: International Program Associate****Objective**:The International Program Associate (IPA) partners with Account Managers to provide essential communication and administrative support, ensuring that every detail is set to give our teachers and students the experience of a lifetime.The IPA has the opportunity to build on-going relationships...
-
Senior Customer Advocate
hace 3 semanas
Merida, México Boldr A tiempo completoWHAT IS YOUR ROLEWHAT WILL YOU DO- Answer client queries with enthusiasm, courtesy, and an open mind via Emai,chat and phone- Provide excellent customer service in a timely manner- Comfortably to work providing customers information regarding products- Support associates with their general queries and needs**Requirements**:YOU HAVE- At least a bachelor’s...
