Customer Experience Associate
hace 4 semanas
**Performance & Productivity**- Collaborates with Financial Services and Retention Specialists to ensure traveler / group records are managed within the established performance and productivity metrics;**Job Requirements**- Creates and maintains a high-quality work environment and is inspired to perform at their highest capabilities;- Demonstrated working knowledge in all organization's products, services, procedures, platforms, and guidelines with the ability to effectively communicate to team mates, stakeholders, and customers;- Positive attitude, detail and customer oriented with good multitasking and organizational ability- Collaborate with other departments (customer relations, sales etc.) to manage reputation, identify key players and coordinate actions- Ability to multitask, switching between written and oral communication as needed- Strong attention to detail, with a strong focus on the Customer Experience and how it can be improved- Able to identify trends with customers, and can effectively communicate to Leadership**Requirements**:The Channel Experience Associate (CEA) role is responsible for the accurate and efficient execution of traveler and group-based transactions. Supporting their Customer Service, Financial Services, and Retention peers, the Channel Experience Associate role manages a multitude of work streams, transactions, and deliverables that are directly related to the “Voice of the Customers” impacts to the team's performance and metric attainment. The Channel Experience Associate has a strong working knowledge across all WorldStrides products, policies, work flows, and platforms to perform across these with a quantifiable bias towards quality, productivity, efficiency, and continuous improvement.
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Customer Experience Associate
hace 2 semanas
Merida, México WorldStrides A tiempo completoThe Customer Experience Associate (CEA) role is responsible for the accurate and efficient execution of traveler and group-based transactions. Supporting their Customer Service, Financial Services, and Retention peers, the Customer Experience Associate role manages a multitude of work streams, transactions, and deliverables that are directly related to the...
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Customer Experience Associate
hace 2 semanas
Merida, México Boldr A tiempo completoCustomer Experience AssociateOur products are built around the idea that well-designed furniture should be accessible, long-lasting, and ship to your door (not to mention beautiful!). We create innovative products that challenge the common convention of furniture and the experience of buying it. We're venture-backed & growing fast!**What You'll Do - JD**:-...
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Customer Experience Advisor
hace 1 semana
Merida, México WorldStrides A tiempo completo**Job Overview**: As a Customer Experience Advisor at Envision by Worldstrides, you will play a crucial role in ensuring a seamless and positive experience for enrolled families participating in our education travel programs. You will be responsible for addressing inquiries, providing assistance with logistics and travel-related concerns, and maintaining a...
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Customer Experience Team Lead
hace 2 semanas
Merida, México WorldStrides A tiempo completoThe Customer Experience Team Leader (CXTL) position is responsible for the consistent execution of quality and efficient customer service to customers through the productivity management of assigned Customer Experience Team members. The CXTL has a strong working knowledge across WorldStrides products, policies, work flows, and platforms and performs across...
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Customer Service Representative
hace 3 semanas
Merida, México WorldStrides A tiempo completo**Key Responsibilities**:- Identify and assess customer needs to achieve satisfaction.- Provide accurate and complete information to customers about products, services, and policies.- Resolve customer issues by investigating problems, providing solutions, and escalating issues to appropriate departments when necessary.- Keep accurate records of customer...
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Customer Service Representative
hace 7 días
Merida, México WorldStrides A tiempo completo**Key Responsibilities**:- Identify and assess customer needs to achieve satisfaction- Provide accurate and complete information to customers about products, services, and policies- Resolve customer issues by investigating problems, providing solutions, and escalating issues to appropriate departments when necessary- Keep accurate records of customer...
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Customer Experience Operations Leader
hace 1 semana
Merida, México Verato A tiempo completo_**This position is based in Mérida, Yucatán, México. If you do not live in/around Merida, and are still interested in this position, relocation will be required within 60 days of accepting this position. Verato will provide a relocation bonus of $42,500 MNX pesos to help with your move.**_ **About Verato** Verato, the identity experts for healthcare,...
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Customer Experience Operations Leader
hace 3 semanas
Merida, México Verato Inc. A tiempo completoDescription:**_ This position is based in Mérida, Yucatán, México. If you do not live in/around Merida, and are still interested in this position, relocation will be required within 60 days of accepting this position. Verato will provide a relocation bonus of $42,500 MNX pesos to help with your move._****About Verato**Verato, the identity experts for...
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Customer Advocate
hace 5 días
Merida, México Boldr A tiempo completoWHAT IS YOUR ROLE WHAT WILL YOU DO - Answer client queries with enthusiasm, courtesy, and an open mind - Provide excellent customer service in a timely manner - Comfortably work with data - Support associates with their general queries and needs **Requirements**: YOU HAVE - At least a bachelor’s degree in any field you’re passionate about! - 50-60...
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International Program Associate
hace 1 semana
Merida, México WorldStrides A tiempo completo**Job Description: International Program Associate** **Objective**: The International Program Associate (IPA) partners with Account Managers to provide essential communication and administrative support, ensuring that every detail is set to give our teachers and students the experience of a lifetime. The IPA has the opportunity to build on-going...