Ngls Cc Real Time Analyst/ Workforce

hace 1 semana

Tijuana, México Integon Service Co. A tiempo completo

The Operations- Workforce Mgmt. - Senior Associate is responsible for call center forecasting, scheduling, real-time queue, and staffing. Thisposition is for the closing shift.**Key Responsibilities**:- Compiles data on call center operations by pulling records from multiple databases, gathering information on a wide range ofmetrics and building specialized reports to provide a comprehensive view of Call Center performance and relevant statistics- Interprets records and compiles information by conducting in-depth analysis of call center data, reviewing statistics to ensurevalidity and identifying patterns and trends to translate raw data into actionable information for the benefit of Call Centerleadership- Assists in crafting monthly, quarterly, and annual reports to be administered to Call Center Leaders to better understand theirefficiencies and bottlenecks- Shares analyses and findings by developing reports, creating business review presentations and communicating with businessleaders to inform on call center operations and provide detailed resources in support of business objectives- Actively identifies areas for continuous improvement, and communicates ideas on implementing improvementsContributes to increased efficiency and effectiveness of call center operations by communicating trends, identifying issues andrecommending fact-based strategies to improve workforce management- Oversees daily activities related to assigned area of responsibility within department- Develops, interprets, and maintains reporting to monitor agent performance within the Call Center and share findings withnecessary leadership and Workforce Management Team to increase efficiencyJOB REQUIREMENTS**Preferred Qualifications**:**Education and Experience**- High school diploma or equivalent experience- 3 or more years of experienceCertificates, Licenses, Registrations**Functional Skills**- Data extraction, analysis and reporting- Applied knowledge of technology, techniques and methodologies for mining database information- Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)- Applied knowledge of principles and methodologies for analyzing data from multiple sources and compiling findings into usable reports- Terminology, function and fundamental capabilities of common computer, software, information and communication technology devices, components, and concepts- Must possess effective verbal and written communication skills

  • Ngls Cc Real Time Analyst/ Workforce

    hace 1 semana

    Tijuana, México Integon Service Co. A tiempo completo

    The Operations - Workforce Mgmt. - Senior Associate is responsible for call center forecasting, scheduling, real-time queue, and staffing. This position is for the closing shift. **Key Responsibilities**: - Compiles data on call center operations by pulling records from multiple databases, gathering information on a wide range of metrics and building...

  • Ngls Cc Real Time Analyst

    hace 7 días

    Tijuana, México Integon Service Co. A tiempo completo

    Job Summary:The Operations- Workforce Mgmt. - Senior Associate is responsible for call center scheduling (in real time), real-time queue management, and ensuring associates are in the correct place at the correct time. This position is for the closing shift (Until 6 PM PST).Key Responsibilities:- Compiles data on call center operations by pulling records...

  • Real Time Analyst

    hace 2 semanas

    Tijuana, México Seguros Confie A tiempo completo

    **Job Information**:Department Name- WorkforceJob Type- Full timeService Now Ticket- INC Industry- AdministrationModality- HybridWork Experience- 0-1 yearAssigned Recruiter ContactDate Opened- 04/29/2025City- TijuanaState/Province- Baja CaliforniaCountry- MexicoZip/Postal Code- 22010- The objective of this position is to ensure the right number of resources...

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    hace 6 horas

    Tijuana, Baja California, , Mexico Confie TA Admin A tiempo completo

    Theobjective of this position is to have the right number of resources availableto manage incoming and outgoing customer phone volumes. The real -time analystis accountable for ensuring people are following their published schedules. Thisis an entry -level position on the Workforce Management Team. RequirementsExperiencein workforce...

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    hace 4 semanas

    Tijuana, México Integon Service Co. A tiempo completo

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    Tijuana, México Seguros Confie A tiempo completo

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    hace 1 semana

    Tijuana, México Integon A tiempo completo

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    hace 2 semanas

    Tijuana, México Seguros Confie A tiempo completo

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    hace 2 semanas

    Tijuana, México Seguros Confie A tiempo completo

    Job Information Department Name: BPO Job Type: Full time Service Now Ticket: INC******* Industry: Communications Modality: Hybrid Assigned Recruiter Contact Date Opened: 02/24/2025 City: Tijuana State/Province: Baja California Country: Mexico Zip/Postal Code: ***** This position plays a crucial role in our service levels and customer experience. The...

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    hace 3 semanas

    Tijuana, México Seguros Confie A tiempo completo

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