Workforce Specialist

The Operations - Workforce Mgmt - Specialist is responsible for call center forecasting, scheduling, real-time queue, and staffing. This role Key Responsibilities: - Compiles data on call center operations by pulling records from multiple databases, gathering information on a wide range of metrics and building specialized reports to provide a comprehensive...

**Job Information**:Department Name- PLANNING & ANALYTICSJob Type- Full timeService Now Ticket- INC Industry- InsuranceModality- HybridWork Experience- 1-3 yearsAssigned Recruiter ContactDate Opened- 05/27/2025City- TijuanaState/Province- Baja CaliforniaCountry- MexicoZip/Postal Code- 22010This Workforce Management position is a critical component of our...

**Job Information**: Department Name - BPO Job Type - Full time Service Now Ticket - INC1174101 Industry - Communications Modality - Hybrid Assigned Recruiter Contact Date Opened - 02/24/2025 City - Tijuana State/Province - Baja California Country - Mexico Zip/Postal Code - 22010 This position plays a crucial role in our service levels and...

**Duties/Responsibilities**: - Accurately create and manage effective schedules for agents and staff. - Coordinate the scheduling of business-related activities such as training, meetings, and overtime. - Monitor activity, queue volumes and call center metrics for all channels, and recommend daily staffing adjustments for all channels to meet service level...

**Requisitos**:- Experiência de 2 años en puesto similar- Licenciatura en administración, negocios o afin- Ingles 80% (oral y escrito)- Conocimiento de pronósticos y planeación, habilidad de comunicación con personal- Brindar retroalimentación por área- Buena presentación**Actividades**:- Crear y gestionar con precisión horarios efectivos para los...

**JOB DESCRIPTION****Job Summary**:The Workforce prepares and produces work volume and staffing forecast dashboards, as well as comparative data on results vs. forecasts, identifies opportunities for improvement and recommends solutions. This position provides workforce management scheduling and load balancing requirements for work peaks and valleys. The...

**Job Information**: Department Name - INFORMATION TECHNOLOGY Job Type - Full time Industry - Communications Service Now Ticket - INC1283372 Modality - On Site Work Experience - 1-3 years Assigned Recruiter Contact Date Opened - 07/10/2025 City - Tijuana State/Province - Baja California Country - Mexico Zip/Postal Code - 22010 The IT Monitoring...

Descripción y detalle de las actividades**Position Overview**:We are looking for a People Operations, Services Specialist to provide end-to-end HR operational support for both our U.S. and Mexico organizations. This role will focus on ADP administration, HR reporting, and process optimization, while also playing a key role in employee experience through...

**Vacante para la empresa NAPS México en Los Pinos - Tijuana, Baja California**:We are looking to hire a Talent Acquisition Specialist to join our team.**Responsibilities**:- Be the strategic, go-to resource for all things Talent Acquisition related.- Partner with hiring managers to assess talent requirements and execute strategies to build high-performance...

**About TaskUs**:TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...