Requirements Engineer
hace 4 semanas
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In this position, you are part of a team supporting Data Induction into the policy administration system used by several types of Commercial P&C insurance products of Swiss Re Corporate Solutions North America. The North American Landscape is currently undergoing a phase of modernization which is expected to also present additional growth and scope expansion of opportunities. The team's main focus is to consistently provide superior customer service to our underwriting business partners. We respond to issues and requests for change to the functionality as well as continue to find ways to deliver operational efficiencies. To ensure consistent customer focus, strong relationships have been built with our business partners and vendors. The Requirements Engineer serves as the principal conduit between the business and the software development team throughout the lifecycle of an issue or change request.
About the RoleIn this position, you are responsible for supporting the Product Owner in defining user stories and detailing out mapping requirements with business support for the use of integration into the policy administration system. In supporting the business, you will be responsible for collaborating with the business team members, internal IT team members, and vendor team members.
- Gather and understand requirements; work with clients, users, business/product owners & SMEs to understand their requests and be able to translate and breakdown requests into user stories; authoring additional requirements artifacts and project documentation as needed.
- Understand the overall Landscape architect from an End-to-end perspective; work with developers in finding best solutions from a user perspective.
- Support systems ensuring all changes are adequately tested, coordinating changes to production with our vendor partner, and handle notification of system outage.
- Ensure that system changes are in line with business requirements by creating test plans & expected results, conducting some testing, and coordinating with the testing team to review test results.
- Provide support to end users when they identify issues – attempt to resolve the issues or ensure issues are reported/logged with developers, the correct priority is set, and workarounds are identified.
- Review & update knowledge-based articles used for production support as needed.
- Support/Coordinate testing of infrastructure changes.
- Be an integral part of the team by supporting our need for continuous improvement of our processes and operational efficiency.
- Exercise business Judgement: develop pragmatic, effective solutions to ensure business needs are met.
- Support team members by leading the team to engage and continually improving current processes.
- Take accountability and make decisions at speed to support simplicity.
- Bachelor's Degree or equivalent preferred.
- Solid understanding of the fundamentals of system analysis & design.
- Familiarity with the Software Development Life Cycle and Agile concepts.
- Experience with Agile methodology, writing user stories, open collaboration, etc.
- Strong verbal and written communication skills with proven ability working in globally located team situations, understanding and demonstrating sensitivity toward cultural differences.
- Ability to cultivate networks throughout an organization to gather support and create a foundation for future influence.
- Sound decision-making skills and ability to take decisive action.
- Ability to align priorities of own area with the direction and priorities of the broader organization.
- Flexibility with changes in tasks and priorities.
- Demonstrate a willingness to adapt to shifting or competing priorities and try new things, even at the risk of failure.
- Solid understanding of Commercial Insurance.
- Knowledge of insurance policy transactions and lifecycles.
- Solid understanding of data models / table structures with demonstrable ability to create / implement SQL, conduct data analysis and provide conclusions.
- Ability to map/conform data to support policy administration system.
- Familiarity with Webservices, XML, JSON and API a plus.
About Swiss Re
Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 14,000 employees across the world.
Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.
If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience.
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