Customer Success Specialist
hace 2 semanas
We are looking for a **Customer Success Specialist** to help us deliver exceptional service and build lasting relationships with our customers.If you're passionate about helping others, thrive in a fast-paced environment, and enjoy problem-solving, we’d love to hear from you. This is your opportunity to join a collaborative, people-first company where your work makes a real impact.**Responsibilities**- Manage existing PosiTrace customer accounts, acting as a brand ambassador for PosiTrace.- Proactively conduct periodic account check-ins to ensure all users and stakeholders are properly trained.- Continuously assess and discover new ways to improve client operations efficiently, leveraging PosiTrace’s full capabilities and solutions.- Ensure customers use the system to its fullest potential and receive maximum value from it.- Provide detailed information on accounts, billing, contracts, etc.**For new PosiTrace users**:- Prepare training materials such as custom training videos and step-by-step guides.- Generate account access, create accounts, and provide detailed account information.- Ensure customers can navigate the platform with ease.- Assist customers in implementing new units by coordinating with the operations team to expedite proper installation of devices and accessories—ideally within 15 days of delivery.- Ensure proper installation, platform configuration, subscription, and device functionality.- Guarantee visibility, functionality, and data history are available to the client post-installation.- Act as the main point of contact for day-to-day customer inquiries—serving as a liaison between the customer and technical support, operations, and finance.- Identify potential issues before they escalate and address them efficiently.- Act as a Project Manager and take ownership of issue resolution, keeping the client informed of the work plan, next steps, ETAs, and setting appropriate expectations to ensure customer satisfaction.- Gather and document client feedback and direct it to the Product team for consideration.- Generate and drive the referral program.- Encourage positive feedback via platforms like Google reviews, testimonials, and customer participation in promotional videos.- Invite customers to participate in interviews with the Marketing and Product teams.- Demonstrate a positive attitude and a “consider it done” culture.- Upsell and cross-sell products and services.- Increase Monthly Recurring Revenue (MRR).- Reduce customer churn.**Requirements**:- Proven experience in customer service or as a customer service representative.- Strong phone contact handling and active listening skills.- Familiarity with CRM systems and practices.- Customer orientation and ability to adapt/respond to different personality types.- Excellent communication and presentation skills.- Ability to multitask, prioritize, and manage time effectively.- Technical diploma or business degree.- **Fluent in spoken and written English**At **PosiTrace**, we value diversity and always treat everyone based on merit, qualifications, competence, and talent. We strive to ensure an inclusive and safe environment.**Job Type**: Full-time**Salary**: From $24,000.00 MXN per month**Benefits**:- Benefits by law- Referral program**Schedule**:- Monday to Friday- 8-hour shifts**Experience**:- Customer Service: 2 years (required)- Sales: 2 years (required)**Work Location**: 44140, Obrera Centro, Jalisco
-
Customer Success Specialist
hace 4 semanas
Guadalajara, México FreeAgent CRM A tiempo completo**The Role**As a Customer Success Specialist, you will be a member of the Customer Success team. In this role, you are responsible for the complete post-sale cycle with your customers, including adoption and renewal.**Responsibilities**:- Be a trusted advisor and primary point of contact on a portfolio of accounts across varying industries.- Onboard new...
-
Customer Success Specialist
hace 2 semanas
Guadalajara, México Sofia Health A tiempo completo**About Us**:Sofia Health is a leading online platform dedicated to promoting holistic well-being by connecting consumers with a diverse range of wellness services and products. Our mission is to make wellness accessible and convenient, empowering individuals to prioritize their health and happiness.**Job Overview**:**Customer Success Specialist**:- Act as...
-
Customer Success Specialist
hace 2 semanas
Guadalajara, México Wolfram A tiempo completo**Job title**: Customer Success Specialist**Responsibilities**- Owning the entire relationship with assigned clients, including onboarding, implementation, training, adoption, retention and satisfaction- Establishing relationships as a trusted and strategic advisor to help ensure the continued value of Wolfram's key products and services- Developing and...
-
Customer Success Specialist
hace 6 días
Guadalajara, México Chronicle A tiempo completo**Job Overview** At Chronicle, we believe in creating genuine, lasting connections with our customers—treating each one as a valued partner in our journey. We’re looking for a Customer Success Specialist based in South America who is passionate about people, proactive in problem-solving, and excited to keep learning every day. You’ll serve as the...
-
Customer Service Specialist
hace 2 semanas
Guadalajara, México Ottimate A tiempo completo**Ottimate****Customer Service Specialist**Location: Guadalajara, MexicoType: Contractor/Full-timeAbout OttimateOttimate (formerly Plate IQ) helps fast-growing businesses automate accounts payables on their terms. We simplify everything from invoice management to payments for both recurring and one-off expenses with a cloud-first approach that enables remote...
-
Customer Success Administrator
hace 2 semanas
Guadalajara, México f5 A tiempo completoEverything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive. Customer Success is integral to our long-term success as a company. Our team of Customer Success Managers (CSMs) are trusted advisors,...
-
Customer Success Manager
hace 5 días
Guadalajara, México BringIT A tiempo completoWelcome to Bring IT, where opportunities abound for talented individuals like you! Join Our Growing Team! Fast-paced global professionals Embracing digital transformation Recognized for excellence in customer success Expanding reach across North America Join us and redefine success together! ✨ Are you ready to make a meaningful impact? Step into the...
-
Customer Success Manager
hace 2 semanas
Guadalajara, México f5 A tiempo completoEverything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.Customer Success is integral to our long-term success as a company. Our team of Customer Success Managers (CSMs) are trusted advisors, guiding...
-
Customer Success Manager
hace 2 semanas
Guadalajara, México Salesloft A tiempo completo**Job Title: Customer Success Manager****Location: Guadalajara****THE OPPORTUNITY**:Although we're proud of our history, we're even more excited about the future. We want to create a world-class culture and company that attracts, develops, engages and retains elite talent.At Salesloft, our **Customer Success Manager** will be pivotal to our company's...
-
Customer Success Manager
hace 2 semanas
Guadalajara, México Think Future Technologies México A tiempo completo**Customer Success Manager** The Customer Success Manager is responsible for promoting and attaining best-in-class retention, growth, and advocacy among an assigned book of business. The Sr. CSM empowers customers to run engaging and successful events on our platform through best practice sharing, strategic advice, consultation, and achievement of executive...
