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Overview:**We Are PepsiCo**Join PepsiCo and Dare for Better We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place.Being part of PepsiCo means being part of one of the largest food and beverage companies in the world, with our iconic brands consumed more than a billion times a day in more than 200 countries.Our product portfolio, which includes 22 of the world's most iconic brands, such as Sabritas, Gamesa, Quaker, Pepsi, Gatorade and Sonrics, has been a part of Mexican homes for more than 116 years.A career at PepsiCo means working in a culture where all people are welcome. Here, you can dare to be you. No matter who you are, where you're from, or who you love, you can always influence the people around you and make a positive impact in the world.**Know more**:PepsiCoJobs**Join PepsiCo, dare for better.****Responsibilities**:**The Opportunity**This Senior Business Service Analyst will be responsible for managing service requests and resolving critical issues related to employee compensation and system access. Collaboration across teams will be essential to ensure quick and effective resolutions. This role will validate system data, maintain accurate employee records, and handle access updates. Additionally, it will address synchronization and user interface issues across platforms and manage the adjustment process for employee timecards. The position plays a vital role in ensuring operational efficiency and timely issue resolution, directly impacting employee satisfaction and business outcomes.**Your Impact**As a Senior Business Service Analyst, your responsibilities will include:- Managing service requests to resolve compensation and timecard issues in a timely manner (~5 weekly).- Troubleshooting system issues by collaborating with various teams to ensure rapid resolution.- Performing scheduled tasks such as validating system data, extracting employee lists, and uploading access files.- Addressing synchronization issues between platforms and resolving access or user interface concerns.- Overseeing the timecard adjustment process and managing related service tickets (~30 weekly).- Generating reports, reviewing data accuracy, and coordinating approval processes with internal stakeholders.- Handling service tickets related to contract processes, resolving access issues, and supporting testing of new contracts (~10 weekly).- Providing support for testing and development of system improvements, troubleshooting issues, and coordinating with relevant teams.Qualifications:**¿Who Are We Looking For?**- English advanced (written and verbal)- Basic Power Bi- Microsoft Office (Excel, Power Point, Word, etc)- Experience working with SAP and salesforce**What can you expect from us**:- Opportunities to learn and develop every day through a wide range of programs.- Internal digital platforms that promote self-learning.- Development programs according to Leadership skills.- Specialized training according to the role.- Learning experiences with internal and external providers.- We love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others.- Financial wellness programs that will help you reach your goals in all stages of life.- A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle.- And because your family is also important to us, they can also enjoy benefits such as our Wellness Line, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others.We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We respect and value diversity as a work force and innovation for the organization.
