Service Delivery Manager
hace 1 semana
Service Delivery Manager - Remote Location: Remote (anywhere) Compensation: USD 15–40/month, or USD 15–25/hour (India) / USD 30–40/hour (United States) based on experience. Mission of Together Light “To provide professional evaluations, ongoing email and customer support and assist with all aspects of visa petitioning, start-to-finish, to ensure a no‑hassle process.” Responsibilities Lead global BPO teams to efficiently deliver high‑quality services to U.S. and Filipino clients. Communicate clearly and effectively, translating client requirements into actionable plans. Proactively address and resolve client issues while maintaining high satisfaction levels. Oversee the end‑to‑end service delivery process, ensuring all tasks and projects meet established standards. Collaborate with cross‑functional teams to ensure smooth coordination and alignment with client goals. Monitor and manage key performance metrics to maintain high‑quality outcomes. Inspire, mentor, and manage a team of service delivery professionals to achieve operational excellence. Facilitate regular training sessions to keep the team updated on best practices and tools. Foster a culture of accountability, collaboration, and continuous improvement. Analyze processes to identify opportunities for optimization and implement efficiency improvements. Maintain detailed documentation of workflows and operational guidelines to ensure consistency and compliance. Qualifications At least 3 years of experience in service delivery management or service quality control, with a proven record of managing teams and delivering strong results. Proficient in process optimization, operations management, and client relationship management (CRM). Fluent in English. Strong leadership skills and the ability to inspire and hold teams accountable to meet and exceed goals. Exceptional verbal and written communication skills. Skilled problem‑solving with practical, actionable solutions. Comfortable using service management tools and technology to improve operations. Adaptability to changing priorities and ability to manage multiple tasks effectively. Degree in Business Administration, Operations Management, or related field (Bachelor’s preferred; Master’s appreciated). Familiarity with service management frameworks such as ITIL or Six Sigma is a plus. Experience managing remote or hybrid work environments. What We Offer Collaborative and inclusive work environment. Opportunities for professional development and career growth. Competitive compensation and performance‑based incentives. #J-18808-Ljbffr
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Remote Service Delivery Lead — Global Operations
hace 1 semana
WorkFromHome, México Emma of Torre.ai A tiempo completoA leading service delivery organization is seeking a skilled Service Delivery Manager to lead global teams and ensure high-quality service delivery. The ideal candidate should have at least 3 years of experience in service delivery management, strong leadership skills, and a proven record in process optimization. This role offers a competitive compensation...
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Sr. Service Delivery Manager
hace 2 semanas
WorkFromHome, México RELEX Solutions A tiempo completoA leading software firm in Mexico is seeking a full-time Senior Service Delivery Manager to oversee customer delivery processes in CPG and Manufacturing. The role involves leading environment changes, managing incidents, and expanding customer usage of solutions. Candidates must have 5+ years of experience in IT service management and excellent communication...
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Itil Delivery Manager Snow Bilingue Remoto
hace 7 días
WorkFromHome, México Training Talent A tiempo completoVacante para la empresa Training Talent en Hermosillo, Sonora : Solidez financiera, estabilidad laboral y crecimiento; representamos a uno de los líderes en soluciones tecnológicas a nível mundial, desarrollamos software y productos innovadoras, tenemos presencia a nível nacional; buscamos un SysAdmin, Administrador, IT Consultant, IT BA o Ingeniero...
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Delivery Manager
hace 2 semanas
WorkFromHome, México Alia Integrando Talento A tiempo completoDelivery Manager En Alia Integrando Talento, reconocemos que el éxito de una empresa se basa en un liderazgo sólido y en un equipo capaz de ofrecer soluciones innovadoras. Por ello, buscamos un Delivery Manager con un mínimo de 10 años de experiencia en la gestión de servicios de TI, que se una a nuestro equipo para colaborar con Grupo Carrix , una...
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Service Delivery Manager
hace 2 días
WorkFromHome, México Jobgether A tiempo completoThis position is posted by Jobgether on behalf of a partner company. We are currently looking for a Service Delivery Manager - REMOTE. In this role, you will drive client satisfaction and operational excellence while managing team performance across various functions. You'll act as the primary liaison between clients, internal teams, and stakeholders,...
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Service Delivery Manager Core Banca
hace 2 días
WorkFromHome, México Sophos Solutions A tiempo completoSophos Solutions es una compañía global de soluciones tecnológicas, con operaciones en 14 países alrededor del mundo. Nuestra casa matriz se encuentra en Colombia y contamos con filiales en 6 países incluyendo Colombia, Estados Unidos, México, India, Chile y Panamá. Somos más de 1.500 personas expertas en tecnología, liderando proyectos que están...
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Remote Service Delivery Leader
hace 9 horas
WorkFromHome, México Medium A tiempo completoA leading company is seeking a Service Delivery Manager for a remote position in Mexico. In this role, you will drive client satisfaction while managing team performance across various functions. Primary responsibilities include managing client relationships, leading meetings, and collaborating with stakeholders to ensure seamless service delivery. With a...
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Delivery Manager
hace 2 días
WorkFromHome, México CRH Talento de IT A tiempo completoDelivery Manager Work Model: Hybrid (2 days at office) Vacation Bonus Private Medical Insurance Requirements: 4+ Years of Experience as Delivery Manager in IT Projects Experience in P&L (Profit & Loss) Key Responsabilities: This person will be responsible for the P&L and overall success of our programs in Mexico, most of which are Salesforce-related. Must...
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Senior Service Delivery Manager
hace 2 días
WorkFromHome, México Thales Group A tiempo completoSenior Service Delivery Manager Remote type: HybridLocations: Mexico CityTime type: Full timeJob requisition id: R Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and...
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Bilingual Service Cloud Delivery Lead – PM
hace 2 semanas
WorkFromHome, México Minacs A tiempo completoA customer service solutions company is seeking a bilingual Service Cloud Project Manager located in Mexico City. This role is responsible for planning and coordinating projects to enhance service operations using Salesforce Service Cloud. Candidates should have 4+ years of project management experience, specifically in IT and CRM environments, and strong...
