Account Support Management
hace 1 semana
The account Support Manager role has been designated as ‘Hybrid’, which means you will work both in and outside the office (in Guadalajara City).**What would you do?**- Develop and maintain a strong understanding of organization service offering, value propositions, and contractual requirements to manage different size accounts.- Communicate clearly and concisely to maintain alignment, manage expectations, enable successful outcomes, and demonstrate our company value.- Begin to understand the customer’s industry and develop technical knowledge.- Utilize account support planning to identify customer’s business needs, key stakeholders, and objectives to ensure contractual expectations are correctly set and maintained.- Leverage active listening and knowledge of the company solutions to identify areas of additional services and incremental revenue growth.- Balance internal needs with customer needs within defined parameters.- Partner with key stakeholders to manage issues/risks and develop mitigation/elimination plans.- Support customers in business and technical problem management by connecting them to broad capabilities and expertise within the organization.- Identify potential customer satisfaction issues and proactively alert management.- Enable your curiosity and innovation to identify and recommend process improvements and operational efficiencies.**What will you need to be successful?**- Well versed in core technologies (Compute, Storage, Cloud, etc)- ITIL v3 Foundations certified / ITSM experience is an advantage- 2+ years' experience in customer service- Written and verbal communication, presentation, and persuasion skills; mastery in English- First Level University Degree or equivalent combination of education & experience- Project Management capabilities- Ability to develop meaningful relationships in a virtual environment- Active listening and ability to adjust message effectively and tactfully from technical level up to mid-level management- Influencing and ability to navigate difficult conversations- Ability to work in dynamic environment that is continuously evolving, manage multiple priorities and focus on top goals- Demonstrate basic project management- Self-starting with desire to learn quickly and develop skills to align with fast-paced market**We offer**:- A competitive salary and extensive social benefits- Diverse and dynamic work environment- Work-life balance and support for career development- An amazing life inside the elementTipo de puesto: Tiempo completoSalario: $20,000.00 - $30,000.00 al mesHorario:- Lunes a viernesPrestaciones:- Seguro de gastos médicos mayores- Seguro de vida- Vales de despensa- Vales de restauranteEducación:- Licenciatura terminada (Obligatorio)Idioma:- Inglés avanzado (Obligatorio)Lugar de trabajo: remoto híbrido en 45060, Guadalajara, Jal.
-
Account Support Management
hace 4 semanas
Guadalajara, México Hewlett Packard Enterprise A tiempo completoAccount Support ManagementAccount Support Management is a remote client position responsible for delivering in-scope contracted services and ensuring proactive activities are delivered according to Service Level Agreements to enable profitability. You are accountable for maintaining a high level of customer satisfaction that results in revenue growth and...
-
Account Support Management
hace 3 semanas
Guadalajara, México Hewlett Packard Enterprise A tiempo completoAccount Support ManagementThis role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.Account Support Management is a remote client position responsible for delivering in-scope contracted services and ensuring proactive activities are delivered according to Service Level Agreements to enable profitability. You...
-
Account Support Management
hace 6 días
Guadalajara, México Hewlett Packard Enterprise A tiempo completoAccount Support Management This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. Account Support Management is a remote client position responsible for delivering in-scope contracted services and ensuring proactive activities are delivered according to Service Level Agreements to enable profitability....
-
Account Support Management
hace 2 semanas
Guadalajara, México Hewlett Packard Enterprise A tiempo completoAccount Support Management This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.Account Support Management is a remote client position responsible for delivering in-scope contracted services and ensuring proactive activities are delivered according to Service Level Agreements to enable profitability. You...
-
Account Support Management
hace 2 semanas
Guadalajara, México Hewlett Packard Enterprise A tiempo completoAccount Support Management This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.Account Support Management is a remote client position responsible for delivering in-scope contracted services and ensuring proactive activities are delivered according to Service Level Agreements to enable profitability. You...
-
Account Support Management
hace 4 semanas
Guadalajara, México Hewlett Packard Enterprise A tiempo completoAccount Support ManagementThis role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.**Job Description**:Account Support Management is a remote client position responsible for delivering in-scope contracted services and ensuring proactive activities are delivered according to Service Level Agreements to enable...
-
Account Support Management
hace 4 semanas
Guadalajara, México Hewlett Packard Enterprise A tiempo completoAccount Support ManagementThis role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.Account Support Management is a remote client position responsible for delivering in-scope contracted services and ensuring proactive activities are delivered according to Service Level Agreements to enable profitability. You...
-
Account Support Management
hace 3 semanas
Guadalajara, México Hewlett Packard Enterprise A tiempo completoAccount Support ManagementThis role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.Account Support Management is a remote client position responsible for delivering in-scope contracted services and ensuring proactive activities are delivered according to Service Level Agreements to enable profitability. You...
-
Account Support Management
hace 3 semanas
Guadalajara, México Hewlett Packard Enterprise A tiempo completoAccount Support ManagementThis role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.Account Support Management is a remote client position responsible for delivering in-scope contracted services and ensuring proactive activities are delivered according to Service Level Agreements to enable profitability. You...
-
Account Support Management
hace 2 semanas
Guadalajara, México Hewlett Packard Enterprise A tiempo completoAccount Support ManagementThis role has been designated as 'Edge', which means you will primarily work outside of an HPE office.Account Support Management is a remote client position responsible for delivering in-scope contracted services and ensuring proactive activities are delivered according to Service Level Agreements to enable profitability.You are...
