Account Support Management

Account Support ManagementThis role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.**Job Description**:Account Support Management is a remote client position responsible for delivering in-scope contracted services and ensuring proactive activities are delivered according to Service Level Agreements to enable profitability. You are accountable for maintaining a high level of customer satisfaction that results in revenue growth and account retention by understanding how business needs align with technical solutions, clarifying customer needs and setting appropriate expectations.**How you will make your mark**:- Utilize account support planning to identify customer’s business needs, key stakeholders, and objectives to ensure contractual expectations are correctly set and maintained.- Communicate clearly and concisely to maintain alignment, manage expectations, enable successful outcomes, and demonstrate the value of HPE.- Leverage knowledge of the customer’s industry, market, and trends to identify potential services or solutions that enable successful outcomes.- Leverage active listening and knowledge of HPE solutions to identify areas of additional services and incremental revenue growth.- Balance internal needs with customer needs within defined parameters.- Partner with and guide key stakeholders to manage issues/risks and develop mitigation/elimination plans.- Support customers in business and technical problem management by connecting them to broad capabilities and expertise within the organization.- Identify potential customer satisfaction issues, engage appropriate owners, and keep management informed.- Identify and recommend process improvements and operational efficiencies.- Provide guidance to junior level team members.**About you**:- First Level University Degree or equivalent combination of education & experience- 5-7 years’ experience in customer service- Fluent in written and verbal English- Project Management capabilities- ITIL v3 Foundations certified / ITSM experience is an advantage**Personal skills and qualities**:- Ability to develop meaningful relationships in a virtual environment- Comprehensive knowledge in core technologies (Compute, Storage, Cloud, etc)- Written and verbal communication, presentation, and persuasion skills; mastery in English- Active listening and ability to adjust message effectively and tactfully from technical level up to senior-level management- Influencing, negotiating and ability to navigate difficult conversations- Ability to work in dynamic environment that is continuously evolving, manage multiple priorities and focus on top goals- Demonstrate basic project management- Ability to learn quickly, enhance skills and continuously evolve to align with fast-paced market**Join us and make your mark****We offer**:- A competitive salary and extensive social benefits- Diverse and dynamic work environment- Work-life balance and support for career development- An amazing life inside the element Want to know more about it?Then let’s stay connectedHPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need.mexico #LY-Hybrid #pointnextmexico**Job**:Services**Job Level**:Specialist**Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.**HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.