In Business Control Officer

This role sits in the In-Business Control Office for the Office of Governance and Control within the “first line of defense”, being its main purpose to provide with guidelines, and advice to strengthen the control environment; supports the Business’s responsibility to understand and mitigate the risks associated to their business processes; help the business to identify, understand, escalate issues and also support it to execute the corrective action plans; addresses relevant Regulatory, Compliance and Control initiatives. In an independent wayThe Compl Bus Control Manager provides full leadership and supervisory responsibility. Provides operational/service leadership and direction to team(s). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within area of expertise. Strong communication and diplomacy skills are required. Generally has responsibility for volume, quality, timeliness of end results and shared responsibility for planning and budgets. Work affects an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family. Work as a team player, ensuring motivation and development of team through professional leadership to include duties such as performance evaluation, training**Responsibilities**:Responsible for Quality oversight and monitoring that our guidelines are metLead a team who is responsible for completing all types of quality and control reviews.Exercise full leadership and supervisory responsibility. Responsible for team performance including timeliness of work, quality of reviews and monthly/yearly scorecardsOversee Quality procedures and keep them currentExecute monitoring testing timeliness and according with plans to keep all work currentPerform analysis on results and reporting based on reviews completed related to control environment. Communicate results to the Operational teams including root cause analysis on deviationsAssist with requests and may interface with compliance and audit examinersAnalyze and identify risks based upon information provided when reviewing or adding new reviewsAct as a consultant to the business regarding process improvements for quality reviewsEnsure appropriate controls are in place for all work performedDrive corrective actions and develop corrective action recommendationsWork with multiple MIS and system teams to ensure data is available for result analysisWork with Ops Quality Control team members located in multiple sitesHelp drive consistency between the functions of Credit Operations through quality reviews, control reviews, audit feedback and resultsHas the ability to operate with a limited level of direct supervision.Can exercise independence of judgement and autonomy.Acts as SME to senior stakeholders and /or other team members.Ability to manage teams.**Qualifications**:5-8 years of experience leading teams preferredAbility to analyze results and identify strengths and opportunitiesExperience in creating and implementing processes that result in improved business performanceAbility to work independently, prioritize and work diligently under pressureAbility to effectively communicate with multiple lines of business and multiple layers of managementCredit Operations experience requiredInterpersonal skills and ability to work well in a team environment collaborating across diverse groupsNavigates complexity to create clear, often unique solutionsDemonstrate exceptional organizational skillsPerformance record with a history of increased responsibility, and task / project deliveryProven ability to make sound business decisionsSuperior execution skills with a focus on clear, realistic action steps and timelinesProven ability to communicate business rationale to internal and external counterparts**Education**:Bachelor’s/University degree or equivalent experienceEnglishExcell Management (Medium - Expert)- **Job Family Group**:Compliance and Control- **Job Family**:Business Control- **Time Type**:Full time- Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.View the **EEO Policy Statement**.View the **Pay Transparency Posting