Csc Mx Product Selection Ep L1 Lead
hace 3 días
Sales Support Professional - Product Selection Level 1 LeadPosition OverviewThe Product Selection Level 1 Lead will serve as primary contact for key customer accounts and will be responsible for ensuring timely customer repsonses, successful execution of team goals, including but not limited to monitoring telephone abandon rate, delivery of accurate product information, and customer case resolution. This individual will collaborate with other organizations within Siemens to ensure our customers’ needs are met while managing customer expectation accordingly to maintain a successful relationship.- Responsibilities- Assist with work load balancing/management, daily team scheduling, training, reporting, driving team achievement, leading team meetings and being an escalation point for sales and our customers- Assist the Supervisor in performing Teams interviews with job applicants for both contract and full-time positions- Analyze, interpret, or make decisions based on facts to resolve internal and external issues that align with Customer Support and Business Unit objectives.- Proactively collaborate with other departments to ensure priority services are being conducted such as delivering accurate and quality product information to customers on a timely basis.- Meet with Level 1 team members monthly to review their current customer case backlog. In addition, regularly audit Level 1 closed backlog cases for quality control purposes.- Primary backup when Supervisor is unavailable due to PTO, travel, meetings, etc.- Identify areas of opportunity to increase team performanceRequired Knowledge/Skills, Education, and Experience- Bachelor’s degree in General Business, Business Administration or related discipline; 3 years of practical Customer Support work experience may be considered as equivalent.- 3-5 years practical Customer Support experience supporting industrial, construction, mechanical, or electrical industries.- Proficient knowledge of SAP, iMall, SieSales (CRM) and COMPAS GO systems.Preferred Knowledge/Skills, Education, and Experience- Ability to multitask and handle a high volume of work accurately.- Excellent verbal, written, and organizational skills.**Organization**: Smart Infrastructure**Company**: Siemens, S.A. de C.V.**Experience Level**: Mid-level Professional**Full / Part time**: Full-time
-
Csc Mx Product Selection Specialist
hace 3 semanas
Guadalajara, México Siemens, S.A. de C.V. A tiempo completo**Position Overview**At Siemens, we live and foster an ownership culture, in which every employee takes personal responsibility for our company’s success. We are focused on ensuring that zero harm is done to our employees and zero defects are created in our processes. We utilize lean principles and digitalization to continually improve our processes and...
-
Csc Mx Product Selection Specialist
hace 2 semanas
Guadalajara, México Siemens, S.A. De C.V. A tiempo completo**Position Overview**At Siemens, we live and foster an ownership culture, in which every employee takes personal responsibility for our company's success.We are focused on ensuring that zero harm is done to our employees and zero defects are created in our processes.We utilize lean principles and digitalization to continually improve our processes and...
-
Csc Mx Ep Buyer
hace 1 día
Guadalajara, México Siemens A tiempo completoPosition Overview: - This role has the purchasing responsibilities for finished goods products from Siemens plants and / or vendors. This critical role supports our customer, customer support organization and product management organization in North America. - In this position the buyer will work closely with the plants / vendor to ensure timely delivery of...
-
Csc Mx Order Status Coordinator
hace 3 semanas
Guadalajara, México Siemens, S.A. de C.V. A tiempo completoPosition OverviewThe Customer Support Coordinator is responsible for handling inquiries about status, shipping dates, expedites and services for selected accounts. The coordinator responds to inquiries, complex complaints, and disputes within a reasonable limit of authority and recognizes when to escalate customer issues. Additionally, supports customer with...
-
Csc Mx Order Status Coordinator
hace 2 semanas
Guadalajara, México Siemens A tiempo completoPosition OverviewThe Customer Support Coordinator is responsible for handling inquiries about status, shipping dates, expedites and services for selected accounts.The coordinator responds to inquiries, complex complaints, and disputes within a reasonable limit of authority and recognizes when to escalate customer issues.Additionally, supports customer with...
-
Csc Mx Order Status Coordinator
hace 2 semanas
Guadalajara, México Siemens, S.A. De C.V. A tiempo completoPosition OverviewThe Customer Support Coordinator is responsible for handling inquiries about status, shipping dates, expedites and services for selected accounts.The coordinator responds to inquiries, complex complaints, and disputes within a reasonable limit of authority and recognizes when to escalate customer issues.Additionally, supports customer with...
-
Csc Mx Order Status Coordinator
hace 2 semanas
Guadalajara, México Siemens, S.A. de C.V. A tiempo completoPosition OverviewThe Customer Support Coordinator is responsible for handling inquiries about status, shipping dates, expedites and services for selected accounts. The coordinator responds to inquiries, complex complaints, and disputes within a reasonable limit of authority and recognizes when to escalate customer issues. Additionally, supports customer with...
-
Csc Mx Order Status Coordinator
hace 1 semana
Guadalajara, México Siemens A tiempo completoThe Customer Support Coordinator is responsible for handling inquiries about status, shipping dates, expedites and services for selected accounts. The coordinator responds to inquiries, complex complaints, and disputes within a reasonable limit of authority and recognizes when to escalate customer issues. Additionally, supports customer with referral to...
-
Operations Manager
hace 4 días
Guadalajara, México CSC Solutions A tiempo completo**About CSC Solutions**: At CSC Solutions, we are at the forefront of providing exceptional bilingual contact center services. As we continue to expand, we're seeking a dynamic Operations Manager to spearhead our operations at our Guadalajara office. If you have a knack for overseeing daily operations, leading teams, and driving performance, we'd love to...
-
Project Support Specialist
hace 2 semanas
Guadalajara, México Siemens A tiempo completoAt Siemens, we live and foster an ownership culture, in which every employee takes personal responsibility for our company’s success. We are focused on ensuring that zero harm is done to our employees and zero defects are created in our processes. We utilize lean principles and digitalization to continually improve our processes and customers’...
