Damco Spain SL | Manager

hace 3 días

distrito federal, México Damco Spain SL A tiempo completo

Maersk is a global leader in integrated logistics and has been an industry pioneer for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

We Offer
As a company, we offer a truly global environment where you will be surrounded by great talent and, for the right profile, have the opportunity to thrive and learn both as a person and as a professional.

Job Summary

In cooperation with relevant internal and external stakeholders, following vessel and shipment incidents involving the risk of damage to cargo, manage risk and provide information , guidance, and support to affected customers. Ensure consistent application of learning from such incidents with a view to managing risk and preventing loss.

Key Responsibilities

Team focus:

  • Manage the handling of vessel and shipment incidents
  • Liaise with CEN Legal and the team’s functional manager in ML Center Legal Team (CENLAW)
  • Participate in Casualty Management Team (CMT) meetings as a functional expert
  • Ensure liaison with P&I network (correspondents, law firms, GA adjusters, salvage traders)
  • Provide information, guidance, and support to internal and external stakeholders
  • Review and adjust processes to new ML systems and applications to ensure simplification and maximum automation and to apply best practices

Individual focus:

  • Assume the BPO role for vessel incident management
  • Ensure internal SOP and guidelines are in place for vessel incident management
  • Identify stakeholders and demarcation lines
  • Engage with internal stakeholders to constantly improve and share best practices in relation to vessel incident handling, loss mitigation, and claims prevention
  • Assume the BPO role for pre-claims handling
  • Ensure internal SOP and guidelines are in place for pre-claims handling

Facilitate support and training to frontline Customer Experience (CX)

  • Support and coach frontline CS in relation to incident management and loss mitigation issues
  • Identify and share learnings and best practices to ensure claims prevention
  • Identify parties in need of training on pre-claims issues
  • Prepare annual and ad hoc training plans for incident management and pre-claims issues
  • Develop training programs and material
  • Perform training according to the plan approved by ML Legal/CENLAW

Exception handling

  • Support and coach frontline CX on exception handling issues
  • Identify stakeholders and demarcation lines
  • Liaise with other BPOs regarding processes and SOPs

Consistent focus:

  • Always act in a manner consistent with and loyal to the A.P. Moller – Maersk values

Who we are looking for

The ideal candidate has a degree in maritime studies/law or related field , coupled with certification in risk management or crisis response, has worked in a legal department within a Shipowner set-up, P&I Club, as a P&I correspondent or has 3+ PQE in a maritime law firm.

Furthermore, you:

  • Minimum of 3 years of experience in similar roles within the industry
  • Operations and/or claims handling experience
  • Project management skills
  • Proven training skills
  • Excellent communication skills
  • Proficient in English and Spanish – oral and written
  • Thrive in a high-pressure environment
  • Proactive in addressing challenges and finding solutions
  • Strong sense of ownership and accountability, ensuring tasks are completed effectively and expectations are met consistently
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