Customer Service Representative
hace 3 semanas
Job Summary:Customer support accepts and processes purchase orders from customers and arranges the fulfillment of these purchases, from date of order through delivery of product. Additionally, authorization to ship the product is obtained by verifying the account receivable (AR) status of customers. Customer accounts with AR issues are referred to management for resolution prior to shipping.**Qualifications**:Minimum high school graduate, prefer college graduateIntermediate or higher skills in Microsoft Office Suite (Excel/Word)Experience working with CRM (Customer Relationship Management) and ERP (Enterprise Resources Planning) systems- (Chempax experience a plus)Experience with customer serviceOutstanding attention to detailA/R experience preferredExperience with customer fulfillment software system(s)Experience with verification of purchase ordersExperience with scheduling complex deliveriesStrong problem-solving skillsExcellent English verbal and written communication skillsAbility to work independently and/or in a team environmentExcellent time management, organizational, and multi-tasking skillsCustomer service approach with a sense of urgencyAbility to work in a face paced work environment with rapidly changing prioritiesA positive, motivated, can-do attitude to excelAbility and willingness to work overtime as required.Attend work on a regular and consistent basis**Major Responsibilities****Essential Functions of the Job**:Input data onto a shared team spreadsheet, new orders, inventory, in alphanumeric orderAbility to recognize errors in inventory entries on the spreadsheet if someone entered a wrong formulaEntry of customer purchase orders into Company’s order processing system (Chempax)**Purchase Order Processing**1. Upon receipt of customer purchase orders, must verify all details are correct with Sales Management:a. pricing of itemsb. quantity of items orderedc. delivery locationd. billing addresse. delivery driver safety requirementsf. truck type to be used for shipping (flatbed trailer-open or enclosed trailer)g. customer receiving hours and days of operation,h. delivery instructions (such as “check in with security,” bring 3 copies of bill of lading, etc.),j. payment method and payment terms,k. required delivery date.**Warehouse selection**:All customer orders have to be analyzed as to which warehouse the Company will select to ship its product to the customer.This is accomplished by:1. From the master list of warehouse locations, pick the warehouse that is closet to the delivery address of the customer.**Freight Brokers**:a. number of palletsb. gross weightc. truck typed. hazmat or note. items being shipped**f.** **Do not send any information as to pricing and payment terms**Tipo de puesto: Tiempo completoSalario: $40,000.00 - $45,000.00 al mesHorario:- Turno de 10 horas**Education**:- Bachelor's (preferred)**Experience**:- excel: 3 years (required)**Language**:- English (required)
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Desde casa, México Local Service Pros Plumbing A tiempo completoGreat opportunity to join a stable family-owned company with a great work/ life balance.Now hiring an “Call Center Inbound Dispatching Representative” who will provide relief and support for dispatch department (plumbing experience a plus) and customer service. You will be one of the voices of Local Service Pro Plumbing. Do you have a great attitude,...
