Fincrime Analyst

Office: Mexico CityAbout RevolutPeople deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 55+ million customers get more from their money every day.As we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.About the roleThe Financial Crime Operations department is at the forefront of Revolut’s efforts to keep customers and their money safe. These special agents work directly with customers to resolve issues and flag potential concerns. Using cutting-edge technology, we aim to prevent financial crime in a way the financial world hasn’t seen so far.We're looking for a FinCrime Analyst to join our Compliance team. You’ll be in charge of getting to the bottom of customer issues, so you’ll have to work closely with other colleagues, both internally and externally, to always deliver an outstanding customer experience.We’re a global fintech, so we have to be available 24/7. That sometimes means working nights and weekends. We’ll compensate you for night shifts, but we understand this still isn’t for everyone so please bear that in mind before applying.What you'll be doing- Liaising with law enforcement- Responding to court orders, DPAs, and POs, following legislation like POCA and DPA- Ensuring that requests are completed within the applicable timelines- Liaising with the Legal team as necessary to prepare documentation for third-party requests- Conducting fraud-related investigations based on reports received- Generating reports and creating alerts for suspicious activity- Discussing financial crime concerns with members of the company across all levelsWhat you'll need- Fluency in English and Spanish- Excellent communication and writing skills- Experience in a retail bank environment- Experience dealing with external law enforcement and other government agencies- Knowledge of court orders, DPAs, POs, and preparing witness statements- Confidence communicating with people at all levels, both externally and within the organisation- Close attention to detail- To be able to work from the Mexico City office**_ We won't ask for payment or personal financial information during the hiring process._**_ If anyone does ask you for this, it’s a scam. Report it immediately._**Benefits at Revolut**:- No ping pong tables or bean bag chairs, just benefits you actually want**Get what you need to succeed**:- Financial benefits that show we value your work- Flexibility to work from home, the office or abroad- A free Revolut Metal subscription loaded with perks- Exciting events year-round so you can get to know your team- Discover our valuesWe believe that any success at Revolut comes from two things: our people and our culture. Our culture is our DNA, it defines who we are, how we operate, and how we handle disagreements with each other. We operate, hire, develop, and promote brilliant people based on the values below.- CultureGet It Done- Revoluters always push through We stopped listening to excuses a long time ago - we care about results. We believe that grit, determination, skill, smartness, and courage can break through almost any wall.Deliver WOW- We love building great products, we love delighting our customers, we love turning the complexity of a chaotic world into the simplicity of a beautiful solution that truly solves customer needs.Dream Team- We select, coach, and retain the top talent only and give them all the support to achieve greatnessNever Settle- Revolut is for those who always strive for excellence, for those who want to become the best in the world at what they do, for those who would never settle for less. Revolut is for 10x people.Think Deeper- Logic, reason, and common sense prevail over everything else in decision making at Revolut. We are open-minded, we listen, and we are always in search of the truth.