Senior Applications Support Analyst

**Senior Applications Support Analyst**Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? If yes, we are looking for you**About the Role**Thomson Reuters provides professionals with the intelligence, technology, and human expertise they need to find trusted answers. We enable professionals in the financial and risk, legal, tax and accounting, and media markets to make the decisions that matter most, all powered by the world's most trusted news organization.Provide support to drive continual improvement aimed at the highest standards of reliability, quality, and time-to-market. This should include but is not limited to:- Responding to incidents and escalations to provide leadership and communication- Find issues, design, test and implement solutions according to ITSM- Continually build and refresh your technical skills in Software Development, AI/ML, automation, and cloud computing- Keen eye on developing customer needs and driving innovation to continually improve- Working directly with Product engineering and Service Design teams, to drive quality and ensure best practices are followed- Gather and analyze metrics to understand where quality exists and where support is needed- Support cross functional process improvement across the service life cycle, from design, testing and release and platform management- Provide a balanced view of feature development speed and reliability with well-defined service level objectives- Participate in Major Incident process, supporting resolution, post incident reviews and embedding learning**About You**You’re a fit for the role if your background includes:- Bachelor’s degree or equivalent required, preferably in a software engineering or related discipline- Constant focus on learning new technologies, languages, architecture concepts, and industry best practices- Some experience with Agile methodologies and the use of modern Cloud and SaaS technologies and systems- Good critical thinking, communication, presentation, documentation, troubleshooting and collaborative problem-solving skills- Ability to flex styles to work well with a range of stakeholders from extremely technical engineers to non-technical business leaders- A work style that is collaborative, energetic, and results-oriented- Ability to influence others and drive consensus across stakeholder groups- Ability to perform in a fast-paced environment and are motivated by complex technical and business challengesLI-AC1**What’s in it For You?**- ** Hybrid Work Model**: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.- ** Flexibility & Work-Life Balance**: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.- ** Career Development and Growth**: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.- ** Industry Competitive Benefits**: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.- ** Culture**: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.- ** Social Impact**: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.- ** Making a Real-World Impact**: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.**About Us**Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right