Customer Support Intern

hace 3 semanas

Naucalpan, México ABB A tiempo completo

**Customer Support Intern**:**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:Join Sales team to use your experience and drive to build enduring customer relationships through excellent service.**Your responsibilities**:- Ensure the resolution of customer issues (e.g., order, technical, payment) by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams- Coordinate resolution with After-Sales Service and/or Spare Parts teams- Recommend appropriate solution for customer requests, and coordinates with related teams to ensure the complete handling of the request (e.g. production capability and scheduling, resourcing, quotes, pri ce lists, invoice) is in place- Proactively inform customers about issue status based on inputs, and clarifies any questions- Ensure a positive customer experience throughout the entire process- Prepare and analyze regular statistics (e.g. forecast) using available tools and collecting relevant information- Track regular target performance and provides results to management**Your background**:- Students with bachelor’s degree in Electrical, Industrial Engineering, Business Management or related field of studies with active school insurance- Availability from Monday to Friday- Advanced English skills- Previous experience with SAP is a plus- Previous experience using Lean Six Sigma and Project Management tools is a plus- Availability for 6 months with the possibility of extension up to 1 year**More about us**:

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