Customer Success Administrator
hace 4 semanas
This role will provide high level of support to the United States Customer Success Specialist Team and Top Bronze Accounts. Customer Success Administrator handles transactional tasks for Platinum and Gold segments, to allow Customer Success Specialist (CSS) to focus on Growth and Adoption. At the same time, the role includes to serve as an actual CSS for US Bronze Accounts with ACV that goes from $9,000.00 to $9,999.99, in order to promote growth and adoption for this segment as well.**Responsibilities and Duties**:- Address and process Add-On Opportunities for Platinum and Gold Segments.- Provide high standard contract summaries and account reconciliations for Platinum and Gold Segments.- Follow up open support cases for Platinum and Gold Segment and report the outcomes to CSS and client.- Process partial churn requests for Platinum and Gold Segments.- Promote growth for Top Bronze Accounts assigned by engaging with the customer and understanding the company’s needs, in order to accomplish Upgrade, Add-On and Renewal opportunities, or re-directing Upsell opportunities.- Address inquiries generated from Bronze Accounts assigned related to contracts, finance and drive account reconciliations as needed.- Processing partial and full churn for bronze accounts assigned.- Follow up open support cases for bronze accounts assigned.**Required Skills / Qualifications**:- 1+ year experience in administrator role.- Strong written and verbal communication skills with the ability to communicate effectively at all levels.- Prior experience using Sales Force (or similar CRM) and SAP.- Intermediate level Excel skills.- Ability to work autonomously and display a high level of self-motivation, willingness to take ownership & be held accountable- Positive and enthusiastic approach and attitude, with Strong organisational and interpersonal skills- Customer relationship and conflict management skills- Methodical and disciplined approach to problem solvingLI-LS1Teletrac Navman’s goal is to empower the industries that transform and sustain our futures with simple and intelligent solutions that enhance the efficiency, safety, and sustainability of their operation. As a connected mobility platform for industries that manage vehicle and equipment assets, Teletrac Navman simplifies the complex so that its customers can transform the way they work through cloud-based solutions that leverage AI to unlock the power of operational insight.Teletrac Navman is a Vontier company.
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Customer Success Administrator
hace 2 semanas
Monterrey, México Teletrac Navman A tiempo completoThis role will provide high level of support to the United States Customer Success Specialist Team and Top Bronze Accounts. Customer Success Administrator handles transactional tasks for Platinum and Gold segments, to allow Customer Success Specialist (CSS) to focus on Growth and Adoption. At the same time, the role includes to serve as an actual CSS for US...
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Customer Success Administrator
hace 2 semanas
Monterrey, México Teletrac Navman A tiempo completoThis role will provide high level of support to the United States Customer Success Specialist Team and Top Bronze Accounts.Customer Success Administrator handles transactional tasks for Platinum and Gold segments, to allow Customer Success Specialist (CSS) to focus on Growth and Adoption.At the same time, the role includes to serve as an actual CSS for US...
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Customer Success Administrator
hace 14 horas
Monterrey, México Teletrac Navman A tiempo completoDo you feel comfortable around data? Are you often complimented on your analytical & organisational skills? If you are a self-motivated person with sharp attention to detail, this opportunity is for you! **ABOUT US** When you work with us, you'll have the opportunity to make a real impact on our customers’ everyday lives, driving their businesses forward...
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Customer Success Team Leader
hace 4 días
Monterrey, México Teletrac Navman A tiempo completoJoin our dynamic Customer Success team as our Customer Success Administration Team Lead! You will lead our global administration team and proactively manage and provide high support to the global Customer Success Team. **WHAT YOU WILL DO** - Drive increased Customer Experience (CX) - Oversee all Customer Success Administrators' activity and compliance. -...
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Customer Success Team Leader
hace 2 días
Monterrey, México Teletrac Navman A tiempo completoJoin our dynamic Customer Success team as our Customer Success Administration Team Lead! You will lead our global administration team and proactively manage and provide high support to the global Customer Success Team.**WHAT YOU WILL DO**- Drive increased Customer Experience (CX)- Oversee all Customer Success Administrators' activity and compliance.- Assist...
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Customer Success Representative
hace 1 semana
Monterrey, México Teletrac Navman A tiempo completo**WHAT YOU WILL DO**As a **Customer Success Representative**, you will be crucial for the success of the Customer Success and wider Service Delivery function. You will be based in our Monterrey, Mexico office and drive collaboration across Finance, Sales and Service Delivery teams to provide a high level of support to our United States Customer Success...
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Customer Success
hace 2 semanas
Monterrey, México Bond A tiempo completo**Bond** es una empresa que conecta oportunidades con talento joven, estamos buscando a un **Customer Success **para una de nuestras empresas aliadas, **Nufi.****RESPONSABILIDADES**- OnBoarding de los clientes y orientarlos a través del funcionamiento de nuestra plataforma para que los clientes puedan sacar el mayor valor de nuestra solución.- Analizar el...
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Customer Success Coordinator
hace 2 semanas
Monterrey, México WWEX Group A tiempo completoPURPOSEThe Customer Success Coordinator is responsible for handling the foundational level operations and day-to-day processes for their respective assigned accounts while growing their business with GlobalTranz as a whole. The Customer Success Coordinator will work directly with their respective team members to make sure their assigned customers receive the...
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Customer Success Coordinator
hace 2 semanas
Monterrey, México WWEX Group A tiempo completoPURPOSE The Customer Success Coordinator is responsible for handling the foundational level operations and day-to-day processes for their respective assigned accounts while growing their business with GlobalTranz as a whole. The Customer Success Coordinator will work directly with their respective team members to make sure their assigned customers receive...
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Customer Success Coordinator
hace 1 semana
Monterrey, México Worldwide Express A tiempo completoThe Customer Success Coordinator is responsible for handling the foundational level operations and day to-day processes for their respective assigned accounts while growing their business. The Customer Success Coordinator will work directly with their respective team members to make sure their assigned customers receive the utmost customer service levels and...
