Senior Customer Support Analyst

hace 4 semanas


Desde casa, México ML Solutions A tiempo completo

We are a remote-first software company specializing in an Event Management Platform and Merchant Processing services. We welcome applicants from Latin America or the Continental US Only.As we continue to grow, there are opportunities for career development in various aspects of our expanding businessJoin Our TeamCustomer Support Engineer (Contract, Remote)In this role, you will provide technical and billing support, address customer inquiries, troubleshoot issues, and ensure a top-notch customer experience.Work Environment:- Part-time work-from-home position- Flexible hours but requires some work on weekends- Between 10-20 hours per week initially, could lead to full-time.- Increasing hours as skills develop- Hourly rate negotiable based on skills- Work initially as an independent contractor**Responsibilities**:- Help event producers set up events and ticket sales**Requirements**:- Strong analytical and communication skills.- Ability to work under pressure and multitask.- Experience with customer service software and CRM systems.- Prior customer service or data analysis experience preferred.Technical Requirements:- Tech-savvy with experience supporting end users and event producers.- Familiarity with remote connectivity platforms like Google Meet and Zoom.- Must have your own computer- Reliable internet with a hardwired connection (Ethernet) is preferred.- Great customer interaction skills**Job Type**: Part-timePay: $21,000.00 - $35,000.00 per monthExpected hours: 20 per weekPregunta(s) de postulación:- Tienes tu propio equipo de trabajo, computadora y internet?Experiência:- Servicio al cliente: 2 años (Obligatorio)- Soporte técnico: 1 año (Deseable)Idioma:- Inglés (Obligatorio)Work Location: Remote


  • Senior Support Analyst

    hace 3 semanas


    Desde casa, México EPAM Systems A tiempo completo

    We are looking for a **Senior Support Analyst** to join our team and perform business analysis activities related to the support of clinical studies.The Senior Support Analyst will collaborate closely with the Support team, Third Party Help Desk, and stakeholders and operate with interactive communications, showcasing high levels of inclusion and cultural...

  • Senior Support Analyst

    hace 2 semanas


    Desde casa, México EPAM Systems, Inc. A tiempo completo

    We are looking for a **Senior Support Analyst** to join our team and perform business analysis activities related to the support of clinical studies.The Senior Support Analyst will collaborate closely with the Support team, Third Party Help Desk, and stakeholders and operate with interactive communications, showcasing high levels of inclusion and cultural...


  • Desde casa, México BlackLine Systems A tiempo completo

    Make Your Mark:The Application Support Analyst position is responsible for handling any incoming customer support inquiries, performing troubleshooting using various resources, and if needed, elevates issue to Senior Application Support Analyst Services.You'll Get To:- Coordinate with customer to determine functional requirements and determine technical...

  • Entry Level

    hace 3 semanas


    Desde casa, México Sirius Support A tiempo completo

    **Job Type**: Full-Time**Compensation**: $5 USD per hour**About the Role**We're looking for a customer-focused **Customer Support Specialist** to join our growing team. In this fully remote role, you’ll be the first point of contact for our users, helping them resolve product-related issues, guiding them through setup and troubleshooting steps, and...

  • Entry Level

    hace 3 semanas


    Desde casa, México Sirius Support A tiempo completo

    **Job Type**: Full-Time**Compensation**: $5 USD per hour**About the Role**We're looking for a tech-savvy and customer-focused **Technical Customer Support Specialist** to join our growing team. In this fully remote role, you’ll be the first point of contact for our users, helping them resolve product-related issues, guiding them through setup and...

  • Product Support Analyst

    hace 4 semanas


    Desde casa, México Ellucian A tiempo completo

    Together we are powering the future of Higher Education:Here at Ellucian, we are motivated by a mission ~ the power of education to transform lives and change the world. We are the global market leader in EdTech for Higher Education, serving more than 2,900 customers and reaching over 22 million students in 50+ countries. We are dedicated to helping Higher...


  • Desde casa, México Touch Support Inc. A tiempo completo

    **REQUIREMENTS**:- Excellent communication skills in the English- The minimum required education: High School- Passion for working with people and helping them to get their stuff to work- Strong interest in developing a career in the IT field- Readiness to learn at a fast pace- Solution-oriented mindset and passion for resolving problems- Readiness to lend a...


  • Desde casa, México BlackLine A tiempo completo

    Get to Know Us:It's fun to work in a company where people truly believe in what they're doing!Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our vision is to modernize the finance and accounting function to enable greater operational effectiveness and...

  • Customer Support

    hace 1 semana


    Desde casa, México Synchtank A tiempo completo

    Customer Support & Enablement SpecialistLocation: Remote (Mexico)Schedule: Mon – Fri: 4:00 PM – 12:30 AM CST (supporting global clients in U.S. and European time zones)Reports to: Customer Support Manager*All applications, cover letters, resumes and any other materials must be submitted in English in order to be considered for this role.About...


  • Desde casa, México 1 Customer Service A tiempo completo

    Job Title: Customer Service Representative (Bilingual English/Spanish)Company: 1 Customer ServiceLocation: Remote - Mexicali, Baja California**Job Type**: Full-Time (40 Hours per week)Job Summary:Key Responsibilities:- Work with our ticket system to resolve customer inquiries and complaints in a timely manner- Retain customers and resolve customer complaints...