IT Operations

Monitors service delivery and health of the environment, Frequent contact with others outside the work group. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Training, education and/or experience in Computer Operations. Other experience in computer hosting, Data center operations, etc. Holds themselves and others accountable for demonstrating GMs values and cultural behaviors. Models GM behaviors and creates a winning culture. Performs other related duties as assigned.Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Training, education and/or experience in Computer Operations. Other experience in computer hosting, Data center operations, etc**Responsibilities**- Perform all IT Operations Specialist responsibilities- Support GM managed LAN and WAN network infrastructure Hardware- Support Wireless network and end device configuration / replacement- Support the GM managed Supplier network- Support GM DAS network and plant radio system- Support VoIP and analog phone devices- Interface with plant engineering / maintenance for network support including the IECN network- Interface to the plant business personnel, outside vendors, launch teams, as well as the Global Telecom engineering staff- Perform and Support network Change Controls as required- Maintain plant network and device documentation- Troubleshoot all network incidents and device issues- Perform CISCO switch, AP and WhereNet hardware configuration / replacement- Configure network switch ports for IT devices- Support infrastructure project assigned tasks- Complete plant network ticket requests- Maintain IP addresses and DDI entries- Manage assigned network projects- Manage Cornerstone network items- Maintain asset management for network equipment including network spares- Maintain all monitoring tools to ensure all devices are being monitored and notifications are in place**Key Requirements**:- Systems Engineering, Telematics Engineering, Information Technology, or a related field.- 3 years of IT experience (preferred)- Manufacturing experience (preferred)- Experience including WAN/LAN and wireless areas of experience- CCNA (preferred)- All IT Operations Specialist Education or Equivalent Experience- Experience in comprehensive network services and networks- In-depth experience and practical knowledge of networking systems including WAN, LAN, firewalls, routers, switches, servers, APs and IT end devices- English proficiency at a conversational level**Desired Competencies/Skills**- Process all IT Operations Specialist competencies/ skills- Experienced with Cisco routers, switches, and wireless access points- Experienced with Layer 1-4 Switching and Routing troubleshooting skills- Experienced with wireless systems- Experienced with IT Security implementations- Experienced with networking tools- Experienced with VLANs, NAT/PAT, VPNs, IPSec, and TCP/IP protocols- Experienced with data, video, and voice services- Experience with data analytics, dashboard development, and AI agent/model implementation (nice to have).- Desirable proficiency with tools such as Databricks and Copilot. (nice to have).- Experienced with ServiceNow (nice to have).**Work Appropriately**On Site: This position requires to work on site on a full-time basisIn case you need any reasonable adjustment to continue with your process, let your recruiter know.General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We respect and value what each individual contribution to our team, including their origin, education, sex, race, ethnic group, sexual orientation, gender expression and / or identity, religious context, age, generation, and disability. We believe that our ability to meet the needs and expectations of an increasingly diverse and global customer base is closely linked to the diversity and inclusion that we experience within General Motors**About GM**Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.**Why Join Us**We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.**Non-Discrimination and Equal Employment Opportunities**General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an